Francesca Darvill Email & Phone Number

London, England, United Kingdom

London, United Kingdom

• I have sole responsibility for all broker networks for Hiscox UK, to fuel the profitable growth with all our major network partners, by ensuring our relationship is first class at all levels and delivers long term.
• Working closing with senior management teams of our partners and internally at Hiscox to achieve profitable growth targets
• Leading joint strategic account planning to develop mutual performance objectives, financial targets and critical milestones for a 1-3 year period
• Oversight of our Reach team, offering a central service for our networks to ensure service and efficiency is the top priority for our network brokers
• Ensuring the overall Hiscox teams understand the benefits the networks can bring to the wider business and developing strong relationships with them at all levels
• Handling escalations and complaints from any of the networks or member brokers

Colchester, United Kingdom

• Responsibilities include:
• Specialising in eTrade and eCommerce for Schemes; developing appropriate solutions for both internal and external parties
• Working with brokers to understand their eCommerce needs, consulting on and delivering bespoke solutions
• Building and managing relationships internally and externally
• Vendor management
• Reviewing existing solutions to ensure they deliver growth

Colchester, United Kingdom

• Responsibilities include:
• Specialising in e-trading; developing appropriate solutions for both internal and external parties
• Building and managing relationships with various third party providers
• Working with the business to create business cases, understand & control project scope and present suitable options for delivery to both internal and external parties
• Ensuring solutions delivered feed into overall group strategies
• Presenting progress updates to various levels of senior management to suit individual styles

Ipswich, United Kingdom

• Responsibilities Include:
• Manage concurrent projects, driving the project teams from start through to completion
• Define project scope, objectives, milestones and deliverables
• Ensure business requirements are suitably defined, understood and signed off
• Coordinate and manage project reporting, project reviews and project steering meetings
• Pro-actively manage project risks and issues and minimise their impact on the project

Ipswich, England

• Responsibilities Include:
• Scoping the strategic approach for the implementation of system/process enhancements
• Devise & execute change plans for the delivery of system/process enhancements into Operations
• Work closely with the BSD to support the integration of technical & operational requirements
• Involve ‘end users’ & provide recommendation of change design to relevant stakeholders
• Provide verification & supervision of actions required, to support delivery against agreed plans

• Responsibilities Included:
• Project Management and implementation
• Managing change and communicating the benefits
• Process reviews – challenging current ways of working to deliver improvements
• MI reporting
• Setting KPI’s and targets

Ipswich, United Kingdom

• Responsibilities Included:
• Managing relationships with over 37 brokers and more than 1300 supplies
• Ensuring personal and team KPI’s are met
• Problem solving
• Ensuring accurate and timely invoicing
• Delivering outstanding customer service, in line with the company’s USP

Ipswich, United Kingdom

• Responsibilities Included:
• Managing 6 in-house engineers and their daily workload
• Managing a network of sub-contracted engineers across the UK
• Managing under performance
• Handling customer queries and complaints
• Generating new and repeat business for both our company and our sister company