Francesca Mcnally Email & Phone Number

Responsible for Leadership and Executive hires within corporate functions. Avencia offers: - End-to-end Recruitment Process Outsourcing (RPO) and Managed Service Programmes (MSP) to enhance the quality of permanent, interim and temporary talent entering your business and manage the cost and compliance of recruitment supply- Pop-up RPO and MSP to support the delivery of business transformation- Plug-in RPO and MSP to support in-house teams on a project or scale up to meet business need- D&I diagnostics, including roadmap and toolkit- Recruitment training and leadership development

United Kingdom

London, United Kingdom

Providing a comprehensive search service to clients in the risk, compliance and internal audit space within the client facing advisory and consulting arena. I work closely with Partners and Directors to source and deliver the best candidates in the market to add value to their commercial business. Specialities: Conduct RiskPrudential RiskOperational RiskCredit RiskMarket RiskLiquidity RiskAML & financial CrimeRegulatory RiskGovernance

Greater New York City Area

Permanent recruitment specialising within Change Management & IT professionals within financial services.

Stockport, United Kingdom

B2B and B2C mortgage auditor, specialising in indentifying areas of mortgage mis-selling. Key responsibilities: x I currently manage a small team of auditors and trainees. This involves delegating tasks and overseeing their work to ensure that our client’s claims are dealt with effectively and efficiently.x I am currently personally responsible for a client base of over 50 clients. I oversee the initial stages of their complaint, ensuring that my colleagues in other departments are conducting the client’s claim to the highest of standards.x Generating new clients from an existing client base and discussing the particulars of their claim before signing them up to our services.x In depth knowledge of FCA standards including the Mortgage Conduct of Business, OFT rules, and the Principles of Business.x Compiling detailed bespoke audit reports tailored to the client’s specific needs, usually within a specified timescale.x Dealing with large financial institutions on a regular basis including major banking and brokering institutions, the Financial Services Compensation Scheme and the Financial Ombudsman Service.x Promoting the b2b side of the company at industry conferences and training workshops with the aim of expanding the client base.

Stockport, United Kingdom

In my role as a senior claims handler, I specialised in recovering mis-sold Payment Protection Insurance for members of the public.Key responsibilities: x Discussing with the client over the telephone the sale of the policy and their employment circumstances at that time.x Using information provided by clients to identify the key areas of mis-selling and any resulting breaches of the Principles of Business, to compile a detailed letter of complaint to be sent to the lender.x Liaising with clients and major lenders to ensure the client’s claim was conducted to the highest standards.x Investigating the Firm’s conduct when written complaints have been made and issuing the client with in-depth written responses.x I provided mentoring and training for new members of staff, ensuring that their progress was monitored and recorded.

Bachelor Of Laws (Llb), Llb (Hons), 2:1

Education record