With over 16 years of international experience in Customer & Employee Experience, Team Leadership & Development, Brand Marketing, Brand Consultancy, and Consumer Insight, I am passionate about developing customer-led strategies that solve business problems and deliver engaging, inclusive and meaningful experiences for customers and employees. My role at Virtus Health is an incredible opportunity to make a difference leading the New Patient Care Teams in NSW, VIC and QLD, helping people find the best in class fertility healthcare they need. Growing the team capability, connection to purpose and sense of belonging has been key to my role and our collective results are testament to everyone's efforts.Previously, I have established Customer & Employee Experience and Voice of Customer Programs, created cultures that foster continuous improvement and consulted on brand positioning and experience projects. I also have a strong background in psychological insight and cultural trends, having completed an MSc in Organisational Psychology and several certifications in customer experience, digital marketing, and psychometrics.I constantly wonder how every new career stage takes you into a brand new stage of learning.
Listed skills include Qualitative Research, Strategy, Project Planning, Analysis, and 16 others.