• As a trusted advisor and influential consultant, consistently motivate organizations to take the right actions to achieve leadership goals through scalable initiatives including Agile integration of DevOps, Change Management, Operational/IT Infrastructure, Quality/CAPA, and HRIS alignment• Provided organizational structure for Data Inventions (an Eerie, PA start-up business) in 2021, assisting with standing up their internal departments and operations to influence closing outbids, timely customer interaction, and process improvement to achieve high-level organization• Assigned as a Change Manager for Comcast in Philadelphia from 2018 – 2019 as a large contract to assist with the change control board syndication, bridging the gap between Comcast and client infrastructure--- Supported the design and delivery of training programs, enabling the seamless transition from various platforms including UAT, Jira, Remedy, PTGW, and ServiceNow--- Conducted impact analyses, assessed change readiness, and identified key stakeholders (DevOps, SLT, Clients/Syndicate Partners, etc.), including attending and facilitating Scrum ceremonies• Led Office Management Operations for MJ Settelen Construction in Philadelphia during 2018, establishing scalable ground operations to influence company growth with a target to 4X the organization over 4 years--- Developed SOPs, integrated RFP process standard/tracking, implemented the HRIS system, as well as the Tool tracking system for Union/Non-Union workers--- Utilized IT spend analysis expertise to outline cost savings of $8K in year 1, ultimately accelerating savings to $25K in year 3--- Responsible for auditing HR and OSHA records to bring company current and 100% compliant

• Hired to revive SaaS CRM platform adoption and guide enterprise CRM data integration across Field operations, AR/AP, CPQ, and customer service, including communicating with the Division Presidents, ensuring day-to-day operational cohesion • Uncovered SaaS & Operations process gaps leading to inability to forecast through CRM platform; Redesigned CRM workflow within 3 months providing visibility to budget discrepancies and field operations training opportunities • Provided 2,200+ Salesforce users with CRM on demand training materials within 6 months (including video tutorials and ESL) and instant access through SharePoint/Intranet reducing user issues by 80% after rollout• Championed design of CRM automated analytics uncovering ~10.8M+ positive revenue impact, partnered with the Division Presidents, and provided evaluation and recommendations for the sales operations and long-range planning • Influenced enterprise strategy for future-proofing the organization across Corporate operations, Sales, and Field Service teams to accelerate productivity and transparency throughout the global business

• Hired to lead onsite service and run all service operations, IT, HR, logistics, finance, and customer service, including communicating with the Board of Directors in Germany, ensuring day-to-day operational cohesion• Uncovered budget discrepancies and financial operations, as well as tax process errors, leading to a financial audit recommendation and cleaning up the IT operations/security• Gained access to accounts in less than 5 months that had not been accessed by the organization in 7-10 years, gaining 100% visibility and instant access through SharePoint and OneDrive• Coordinate directly with the board in Germany to implement the fiscal strategy, partner with the Head of Sales, and provide evaluation and recommendations for the business plan and long-range planning for future-proofing the organization• Responsible for cross coordination across operations, sales, HR, and service teams to accelerate productivity and transparency throughout the global business

• Coordinated and facilitated cross-dependency communication to support the design, development, delivery, and management of software deployments with Agile methodology (Scrum)• Supported and applied change management/agile process and tools (SCCB) to support adoption of introduction of CCB• Provide input, document requirements as well as create and support the design and delivery of training programs – supporting transition from various platforms (UAT, Jira, Remedy, PTGW, ServiceNow).• Conducted impact analyses, assess change readiness and identify key stakeholders (DevOps, SLT, Clients/Syndicate Partners, etc.); Attend and facilitate Scrum ceremonies

• Established scalable ground operations for company growth – target to quadruple company size in the next four years (SOP creation, RFP process standard/tracking, etc.); • Implemented HRIS system, as well as Tool tracking system for Union/non-Union workers• Presented IT spend analysis – outlining cost savings of $8K year one – with growth of savings in excess of $25K year three• Audited HR and OSHA records to bring company current and compliant.

• As the 16th employee with GlobalSubmit (prior to acquisition by Synchrogenix), pioneered and led the sales and marketing operations while increasing reporting accuracy, visibility, and information flow, driving the reduction of time spent collecting data on clients by 85% due to Salesforce data integration project• Streamlined the maintenance and organization of company marketing information using SalesForce, MS SharePoint, and inhouse DMS/software systems, as well as reduced RFI/RFP processing for multiple business lines by 80%+• Integral to the transition during the acquisition by Synchrogenix, a Certara company, in 2017, which accelerated employment to ~300 professionals• Improved processes resulting in a 60% reduction of personnel resources required to meet audit readiness (HRIS, IT, CAPA), and increased client audit readiness by 95%• Published documents for pharma with 80% of the top pharma being included in the roster and built US-based software with in-house developers• Maintained internal documentation and information for employee use (Quality Assurance/QM, SDLC, Validations, SalesForce, and CAPA management)• Implemented document management process/protocols for SOPs, client and vendor contracts, SDLC/Validation, QA/QM, and CAPA auditable documents• Restructured Sales and Marketing department, as well as the restructuring of the SalesForce tool, resulting in a 75% reduction in time for contract/proposal review and negotiations• Spearheaded efforts concerning Recruiting, HR, Quality Management (CAPA, QA/QM), implementation of Agile development process, IT & Vendor Management, Contract/Proposal/RFP & RFI review, and oversaw the Office Administration staff

• Improved processes resulting in a 60% reduction of personnel resources required to meet audit readiness (HRIS, IT, CAPA), and increased client audit readiness by 95%.• Maintained internal documentation and information for employee use (Quality Assurance/QM, SDLC, Validations, SalesForce, and CAPA management). • Implemented document management process/protocols for SOPs, client and vendor contracts, SDLC/Validation, QA/QM and CAPA auditable documents.• Restructured Sales and Marketing department & SalesForce tool —resulting in 75% reduction in time for contract/proposal review and negotiations.• Responsible for Recruiting, HR, Quality Management (CAPA, QA/QM), implementation of Agile development process, IT & Vendor Management, Contract/Proposal/RFP & RFI review, and oversaw Office Administration staff.

• Created and implemented efficient standardized document management protocols for clients, contracts, and audit traceability, decreasing processing time by 85%.• Worked directly with the CEO to design and implement a new Sales and Marketing structure, resulting in 75% reduction in CEO time for contract review and negotiation.

• Liaised between the UK Chairman of the Board and US-based business contacts, ensuring accuracy in information being delivered and providing expert advice to C-Suite leadership• Directed the US and International Distribution operations for 2 business branches consisting of eCommerce Platform and the Vodka Spirits Line, including managing the eCommerce site creation and in-depth quality assessments/checks• Managed and trained employees for front and back end functions of the eCommerce platform integration to establish streamlined warehouse operations, seamlessly integrating the warehouse and shipping facility for advanced efficiencies

• Managed work bidding, ordering, and estimating for sub-contractors. Coordinated safety checks and Government inspections for electrical, plumbing, roofing, and LEED.• Designed and implemented change request protocols resulting in a 90% reduction in lost revenue due client error & billing mistakes, invoice disputes and supply waste.