Francesca Purdy Email & Phone Number

Ireland

Dublin

 Delivery of the following programmes:o Level 3 Computer Literacyo Benefit 4o Future Optionso Level 4 Beginners, Intermediate Computerso The Pacific Institute – Steps to Excellence for Personal Success

Bankcentre, Ballsbridge, Dublin 4

Designed and built blended training programmes to enable flexible delivery to suit business needs such as E-Learning, Coaching and Experiential Learning. e-Learning Specialist Administrator  Responsible for ensuring all changes in policy were updated in course material immediately in order to be fully compliant.  Responsibility for co-ordinating and scheduling all aspects of training programmes, including the roll out of new AIB initiatives. Management of the Learning & Development course catalogue on SAP ensuring course details and participation records are accurately maintained. Carried out a number of skills audits which I then converted to robust training plans. Built relationships with external providers My Relationship Manager role involved carrying out quarterly reviews with key retail personnel such as HR Managers, by planning and advising on historic data to establish emerging needs.  Management of the Learning & Development Administration team. Management of the Learning & Development training centre. Responsibility for the Learning & Development department budget  Co-design and implementation of our course cancellation policy Visa Reconciliation Co-ordinator  Education Advisor  Production of high-quality Management Information  Project Management  Interviewed temporary staff Management of Learning Resource Centre Personal Assistant to the Head of Learning & Development

Personnel Management

Junior & Leaving Certificates