•Examined financial discrepancies to avoid $4000+ lost revenue through detailed investigations regarding ticket errors and cancellations•Confirmed reimbursements were made for cancellation orders from Postmates, Doordash, GrubHub, Caviar and Uber Eats•Trained in all 7 front of house staff positions to better understand the entire operations of the business and to create empathy for individual roles and responsibilities

Locations of management: Rancho Cucamonga: Assistant ManagerCerritos: Front of House Manager to Assistant General ManagerHuntington Beach: Assistant General Manager•Administered bi-weekly payroll for 165+ front of house and back of house employees using ADP, Ultipro and Toast payroll systems•Created weekly schedules for front of house employees by looking at projected sales, availability of employees, and specific day of the week and weather•Lowered prime cost by adjusting PAR numbers for ordering produce/alcohol and beverages and lowered labor by cross-training and using less employees per shift and having full staff only for peak times•Boosted restaurant sales by food and alcohol promotions, making sure staff was well-trained and well informed and establishing an overall team work culture. •Cash and credit card management, prepare deposit slips and cash deposits, record cash deposits, deposit cash in bank, dealt with counterfeit money, credit card and cash refunds using Aloha and Toast software•Prepared and reported required paperwork such as; accident/incident reports, workers comp (DWC form), hiring/ separating/ suspend/terminate, final paycheck request•Conducted interviews and operated with Workpop software for hiring paperwork including; I-9, W4, PAR, description of job duties and company policies. Promoted staff from within to Assistant Managers•Knowledgeable of restaurant policies and ensured adherence to regulations pertaining to health, safety, and labor requirements. Improved and developed efficient deep cleaning duties to raise and maintain “A” grade •Developed and established relationships with loyal and new guests from handling guest complaints and improving service

Locations:Hollywood: ServerRancho Cucamonga: Server and Bartender to Assistant Manager•Handled multiple tasks in a fast paced environment by setting priorities and making quality based decisions•Demonstrated thorough knowledge of menu to up-sell food and beverages and optimize table-turns to outperform average sales of $2000+ per shift•Promoted a new restaurant dish and accomplished the 2nd highest in sales out of 500+ servers of the entire company