Francesca Ronchi Email & Phone Number

Milan, It

Italy

- Lead the global LMS to increase training effectiveness, publish clear metrics, and become an audit-ready service application- Establish procedures and best practices to manage the LMS- Develop resources to empower instructional design capacity and confidence across the globe, and to promote educators' cultural change- Lead training standardization projects and promote cross-team collaboration to improve processes and to share knowledge

Milan, Lombardy, Italy

• Planning, overseeing and leading projects (LMS, learning paths) from ideation through to completion• Coordinating internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments• Analyzing project progress and, when necessary, adapting scope, timelines, and costs to ensure that project team adheres to project requirements• Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes• Ensuring maximum performance, providing purpose, direction, and motivation to the team• Supporting the sales team in the pre-sales phase, by analysing client's needs and developing appropriate solutions

Milano, Italia

• Ensured that all projects are delivered on-time, within scope and within budget• Managed the relationship with the client and all stakeholders• Worked hand-in-hand with subject matter experts (SMEs)• Designed digital learning environments, learning paths, gamified learning paths• Designed learning objects and supporting materials/media (e.g. educational videos, simulations, click&learn maps, microlearning, games, job aids, trainer guide)• Designed modes of assessment, such as tests or quizzes, to measure the effectiveness of the course• Provided exercises and activities that enhance the learning process• Ensured the digital learning solutions quality

Milan Area, Italy

More than 30% monthly active users, more than 10.000 online courses completed in the first 2018 quarter• Establishing and implementing the strategic and editorial direction content and ensuring the content meets or exceeds Samsung Electronics Italy e-learning KPI and standards• Liaising with Samsung Training Manager to ensure all goals and initiatives are fulfilled• Analysing metrics that demonstrate improvement in content quality and implementing revisions to plan to achieve project goals• Managing digital editorial staff• Working with the Project Manager and the editorial team to create unique, engaging e-learning contents• Working closely with the IT agency to coordinate and implement platform developments

Milano, Italia

More than 1000 active users, more than 12.200 online courses completed in 2017• Planned and developed content strategy, aligned with short-term and long-term marketing targets• Liaised directly with Samsung Training Managers• Analyzed LMS traffic and users engagement metrics• Stayed up-to-date with developments, technologies and generate new ideas to draw audience’s attention• Generated report and analysis to the client• Followed B2B projects for the IT Division• Worked closely with the IT agency on platforms development

Chiasso

1 million monthly unique readers, more than 500 active writers• Managed social media channels and the Italian community• Supervised the workflow and coordinated the team of editors as well as influencer relationships• Planned and executed lead generations activities on social media in order to grow the user base

Milano, Italia

• Managed social media channels• Executed lead generations activities in order to grow prospect base

Portsmouth

• Managed social media channels• Made a SEO analysis of the official website

Milan Area, Italy

- Executed lead generations activities in order to grow prospect base- Updated website content

Milan

• Managed CRM• Managed website content and offline communication• Done press office activities

Milan

• Kept up-to-date the organisations database• Updated the "Milan Child Sponsorship Guide 2011"• Researched and edited offline contents

Master'S Degree, Master Degree In Theories And Methods Of Communication At The Faculty Of Arts And Philosophy, 107/110

Thesis Title: “Child sponsorship: from the theory of gift to the promotional communication”. Linguistic, philosophical-aesthetical.

Bachelor'S Degree, Bachelor Degree In Intercultural And Multimedia Communications, 110/110

Activities and Societies: Erasmus (five months) in Great Britain at Cardiff UniversityThesis Title: “Englaro’s case: reflection of a media.

Social Media Marketing Expert

2 weeks full-time course.