Francesca Scapin Email & Phone Number

Milano, Lombardia, Italia

I'm Spindox's Mobility Manager and RSPP enabled.I'm responsible for a team that manages the Healt & Safety, Facility Management and Fleet & Travel Management services.Carryover directly to the General Manager.These business unit includes three functions:Healt & Safety- Main responsibilities and activities• Deals with the management of health and safety aspects in the workplace• Ensures the implementation of legal requirements on health and safety in the… Show more I'm Spindox's Mobility Manager and RSPP enabled.I'm responsible for a team that manages the Healt & Safety, Facility Management and Fleet & Travel Management services.Carryover directly to the General Manager.These business unit includes three functions:Healt & Safety- Main responsibilities and activities• Deals with the management of health and safety aspects in the workplace• Ensures the implementation of legal requirements on health and safety in the workplace, Legislative Decree 81/08.• It deals with the assessment of risks and improvement plans, the verification and management of maintenance plans, carries out instrumental physical investigations with external support, updates the procedures• Supports the company organization in the operational phase, in the management and implementation of risk prevention and protection measures for workersFacility Management - Main responsibilities and activities• Deals with the management of buildings, offices, utilities and security• Manages all maintenance services related to buildings• Defines maintenance plans for company spaces, structures and plants, establishes operating procedures and ensures that they are followed.• He deals with the strategic planning of the company's offices• Coordinates the activities of the personnel who, at an operational level, deal with the services: maintenance techniciansFleet & Travel Management - Main responsibilities and activities• Fleet management• Budget management• Identify and propose strategies and tools that allow effective management of the company car fleet with a focus on reducing the local and global environmental impact• He is in charge of travel management within a company.• Draw up the corporate travel policy• Maintains relations with the partner agency as the contact person for the company• Takes care of control and expense reports• Manages the activation / renewal contracts for company season tickets for means of transport Show less

Milano

Carryover directly to the HR Manager.From May I also hired responsibility of the "Business Support" business unit.These business unit includes three functions:General Services• Logistics of the offices: furnishings, systems, accesses, security, cleaning, etc.• Logistics of transfers • Agreements with ancillary services / welfare providers• Interface with the Purchases function with regard to the activities mentioned aboveQuality• Quality… Show more Carryover directly to the HR Manager.From May I also hired responsibility of the "Business Support" business unit.These business unit includes three functions:General Services• Logistics of the offices: furnishings, systems, accesses, security, cleaning, etc.• Logistics of transfers • Agreements with ancillary services / welfare providers• Interface with the Purchases function with regard to the activities mentioned aboveQuality• Quality system management (ISO)Bid Management• Support to the Markets area in the response to calls for tenders• Management of supplier portals Show less

Milano

Carryover directly to the General Manager.As head of the "Operations" I have the task of governing the Spindox delivery activities concerning the management of IT infrastructures and related technological and operational support services (help desk, front line etc..).The activities' and the services provided by the direction "Operations"are cross for all market structures managed by Spindox.

Milano, Italia

I have held the position of Service Delivery Manager within the Business Unit for the market Vodafone IT.

I was in charge of IT Sales Support ManagerDuties:• manage and guarantee the proper operation of Sales Applications and infrastructures, ensuring their availability to the internal and external customers in accordance with the Service Level• manage, in cooperation with the other organizational units of IT Operations, the problems, reported by internal customers, from the identification, analysis and classification phases until the confirmation of the problem… Show more I was in charge of IT Sales Support ManagerDuties:• manage and guarantee the proper operation of Sales Applications and infrastructures, ensuring their availability to the internal and external customers in accordance with the Service Level• manage, in cooperation with the other organizational units of IT Operations, the problems, reported by internal customers, from the identification, analysis and classification phases until the confirmation of the problem resolution• contributes to the definition of business continuity plans by identifying the procedures to be adopted in order to manage the relevant services and supports all the test procedures• supports internal customers to deploy new Sales solutions and services• guarantees dealer support• to manage five different team composed by 22 employees and 20 contractors, operating with on-call periods• to ensure correct software deployment and take GO-NOGO decisions during operations• to manage budget and define maintenance, on-site support, consultancy and project contracts• job planning and control, hiring, resource management Show less

From 2003 untill 2007 Application Support Manager for following areas:• Prepaid (Validation Platform, SICAP, Lucent IN, SIM32K toolkit)• Provisioning (MDI/SAS, Gateway IT clients/Lucent IN, INGateway)• CRM Support (CCBS – Customer Care and Billing System, OCA - Omnitel Customer Administration, CCM - Customer Contact Management, CMS - Call Management System, Back-End www – 190 Web Service)• SAP support• DataWareHouse Application (Campaign Management, CBA and RTS)

Milano

Good knowledge of IT Telecommunication applications: Prepaid, Message Processing, Billing, Fraud, Customer Services, Dunning, Payments, Provisioning, CCBS, SAP, DWHDuties:• to perform continuing maintenance and support of Prepaid SIM applications and data• to monitor applications: fault, performance, statistical and trend analysis• to carry out user requirements and change requests, design and prototyping of software (designed to promote reliability, ease of use and… Show more Good knowledge of IT Telecommunication applications: Prepaid, Message Processing, Billing, Fraud, Customer Services, Dunning, Payments, Provisioning, CCBS, SAP, DWHDuties:• to perform continuing maintenance and support of Prepaid SIM applications and data• to monitor applications: fault, performance, statistical and trend analysis• to carry out user requirements and change requests, design and prototyping of software (designed to promote reliability, ease of use and maintainability or features enhancement, Billing and Prepaid DB alignment, SIM credit alignment, SIM management and so on)• to coordinate activities from a technical point of view Show less

Milano

Good knowledge of Relational Database with specific experience on Oracle technologyDuties:• Data Base administrator Oracle on support to Agip Projects• Analysis & Performance db and application on AGIP Well Drilling Projects• Installation, configuring & tuning Oracle Data Base in ENI (SNAM-ENICHEM)

Milano, Italia

Good knowledge of Managerial and Warehouse SoftwareDuties:• installation, configuration and testing managerial software• management consulting and support for our customer