- Supervised and guided the communication team- Developed strategic communication plans to successfully promote the EASA brand and effectively transmit its core values- Took ownership of EASA's social media platforms to oversee and guide its online presence across various platforms- Helped to ensure successful negotiations for partnerships with local businesses for optimal synergy and mutual growth- Analyzed data collected from the communication team to drive continuous… Show more - Supervised and guided the communication team- Developed strategic communication plans to successfully promote the EASA brand and effectively transmit its core values- Took ownership of EASA's social media platforms to oversee and guide its online presence across various platforms- Helped to ensure successful negotiations for partnerships with local businesses for optimal synergy and mutual growth- Analyzed data collected from the communication team to drive continuous improvements, generating innovative ideas for future enhancements Show less

- Helped the student association to form strategic partnerships with local businesses - Created diverse content encompassing graphical designs and copywriting for EASA’s social media platforms- Monthly reported data from EASA's social media platforms to the Head of Strategic Communication for enhancing future outreach and engagement strategies

- Supported Ryanair's Twitter and Facebook accounts (in English and Italian)- Monitored and responded to customer service queries via social media- Investigated issues raised by customers on social media- Liaised with the Customer Service Management and PR team on issues arising from social media to provide accurate assistance and information- Liaised with the IT department regarding any bugs and defects detected on Ryanair.com

Managed a non-profit group's Twitter account (@TeamLouisNews) with 130k+ active followers, dedicated to promoting an international singer and songwriter.- Utilized other social media platforms (Facebook, Instagram, TikTok, YouTube) for various projects and campaigns- Collaborated with the artist's social media management team to support promotional efforts- Organized global streaming parties and YouTube livestream concerts to boost artist's visibility- Led successful promotional… Show more Managed a non-profit group's Twitter account (@TeamLouisNews) with 130k+ active followers, dedicated to promoting an international singer and songwriter.- Utilized other social media platforms (Facebook, Instagram, TikTok, YouTube) for various projects and campaigns- Collaborated with the artist's social media management team to support promotional efforts- Organized global streaming parties and YouTube livestream concerts to boost artist's visibility- Led successful promotional campaigns, resulting in up to 130% increase in average song streams and trending on iTunes in 50+ countries worldwide.- Assisted radio stations in organizing interviews and handling fan engagement Show less