Francesca Tan Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Led a team of 60+ employees across 5 store locations, with each store having a team size of 10 – 15 staff members. By fostering a culture of ownership, teamwork, and open communication, achieved an average annual sales growth of 40%• Implemented streamlined operational processes across service touchpoints (in-store, catering, delivery, events, online) for a seamless customer experience. This resulted in increased customer satisfaction, with a 30% rise in customer conversion to regulars and 20% higher customer retention• Cultivated an inclusive workplace culture through individual feedback sessions and daily briefings, resulting in increased employee satisfaction, productivity, and motivation

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Developed and implemented strategies to gain funding for business projects, resulting in increased financial resources• Built and maintained strong client rapport, fostering long-term relationships and understanding their business insights• Aligned client needs with corporate product offerings, ensuring tailored solutions to drive business growth

Singapore

• Worked in the accounts receivable and credit control department, entering data into the system and managing financial records• Collaborated closely with other departments, such as sales and customer services, to address accounting matters, including statements and funds received• Developed a solid understanding of financial operations in an actual business setting

Singapore

• Successfully managed and organized walk-in karting sessions, birthday parties, and corporate team building events at Singapore's most centrally located fun karting circuit• Oversaw a range of experiences, from leisure to competitive racing, ensuring customer satisfaction and safety• Implemented effective marketing strategies to attract new customers and increase brand visibility• Built and maintained strong relationships with corporate clients, resulting in repeat business and referrals

Singapore

Singapore

•Managed and integrated the operations of the bar, ensuring smooth workflow and customer satisfaction•Specialized in creating bespoke cocktails according to customers' preferences, providing an exceptional experience•Oversaw all aspects of the business, including stock control, purchases, people management, wastage, and business review

Master Of Business Administration - Mba With Distinction, Business Administration And Management

Bachelor Of Science (Bs), Hotel Administration, Management

Major in Hospitality Management Served as Vice-President of Student Freshmen Orientation Camp for 800 students to meet through thrilling.

Diploma, Integrated Events And Project Management

Appointed as Vice President of a Cheerleading Club to work aside with the President, we motivated and created an environment for students.