Francesca Warr Email and Phone Number

Managed the day-to-day administration and general marketing of the company. Introduced new clients/prospective buyers to our range of wines and guided them around the vineyard premises. Visited clients, responded to queries, shipped samples/orders to overseas clients/prospective clients. Organised tours and functions on site. Dealt with banks and government departments on general matters.

Manage the day to day operation of the company including but not limited to short term investment of liquid funds, property rentals, legal consideration, financial accounting, (pay role, invoicing, payments, petty cash, reconciliation, book keeping), travelling arrangements. Attend Board meetings and liaise with directors to provide continuity of operation at Board level. - Increased asset base of company.- Negotiated leases for company properties - Installed the current operational set-up of the company

Managed relations with customers on a daily basis. Developed customer care staff by organising their training requirements. Managed the travel arrangements for the corporate body. Managed the company’s foreign petty cash. Co-ordinated and managed relations with public authorities, such as local councils and Gender Equality Directorate. Provided information to support responses to parliamentary questions. Managed the interior design of the offices. Controlled the company’s public image. Organised the quarterly and annual reports, liaised with advertising agents on local advertising requirements. Compiled the Malta Maritime Directory.- Successfully initiated the first Malta Maritime Directory now in its 7th edition- Successfully initiated operation of the Customer Care department- Successfully maintain the public image of the company through impeccable organization of customer contact personnel and facilities

Managed relations with customers on a daily basis. Developed customer care staff by organising their training requirements. Managed the travel arrangements for the corporate body. Managed the company’s foreign petty cash. Co-ordinated and managed relations with public authorities, such as local councils and Gender Equality Directorate. Provided information to support responses to parliamentary questions. Managed the interior design of the offices. Controlled the company’s public image. Organised the quarterly and annual reports, liaised with advertising agents on local advertising requirements. Compiled the Malta Maritime Directory.- Successfully initiated the first Malta Maritime Directory now in its 7th edition- Successfully initiated operation of the Customer Care department- Successfully maintain the public image of the company through impeccable organization of customer contact personnel and facilities

Organised and set up Conferences & Exhibitions. Analysed market research conducted through mail surveys and telephone-interviews. Co-ordinated the design and production of sales brochures and actively liaised with designers, publishers and advertising agents to exceed client expectations. This position also required extensive use of my creative flair to break deadlocks when clients showed dissatisfaction with the designers’ submissions.- Successfully organised the ‘Safety & Security’ conference within a short deadline. The conference organization received excellent reviews in feedback surveys

Liaised with press and advertising agents and developed the Authority’s public communication strategy. Organised the authority’s International Exposure through international conferences and exhibitions and represented Malta at the Authority’s exhibitions in international conferences. Established the image of the Authority through press releases, press conferences and photographed various Authority related activities, which were included in the releases.

Joined the company at its inception in the capacity of Personnel Manager and performed general administrative duties outside the scope of my contract. During this period the company personnel increased from 6 people to approximately 150. I was instrumental in organising the personnel requirements for the Authority which included but was not limited to sitting on interview panels, liasing with company managers on their personnel requirements, drawing up competency lists for vacancies, advertising vacancies and ensuring the smooth introduction of personnel into the company. The company culture at the time was entrepreneurial in spirit requiring initiatives well beyond the specified contract duties.