Francesca Young Email & Phone Number

London, United Kingdom

- Responsible for front-of-house across two corporate office sites in central London:- Management of tenant relationships & resolution of issues- Supplier management including raising purchase orders & invoices- Building diary management- Building safety co-ordination, including daily liaison with facilities team- Line management of two receptionists- Led initiatives to enhance building community:- Arranged monthly events with high-profile companies such as Charbonnel-et-Walker, Hotel Chocolat and Kiehl’s, as well as local businesses.- Produced a monthly building newsletter- Promoted to Front of House Manager from Receptionist in Jan 2019.

London, United Kingdom

- Lead stock allocator to Very, Littlewoods, Zalora and La Moda.- Managed external relationships with wholesale customers, including provision of weekly reporting and resolution of issues.- Resolved internal delivery, product and stock issues with non-wholesale departments, including fashion, jewellery and footwear.- Performed daily stock checks, maintained database of stock orders and produced stock and sales reports for bi-weekly Merchandising meetings.

- Prepared the showroom for client appointments to ensure a first-class experience.- Provided general customer service via telephone & email.- Managed end-to-end refund process, from receipt of items through to ensuring a satisfactory resolution for the client, and reallocation of stock.- Successfully ensured transition of key order processes and continuity of service quality through a distribution outsourcing project.- Other responsibilities included: implementation of barcode system, supporting organisation of sample sales & general customer service activities.- Proficient with software including: Excel, BrightPearl (retail & wholesale operation management), Sage - Pay & Zedonk (barcode allocation).- Took the initiative to learn as much about the various departments and roles as I could, including:- Production (organising and labelling samples, creating spec sheets and colour/fabric swatch boards)- PR & Marketing (organising and logging samples for press events, assisting on-set with shoots, maintaining image library)- Promoted to Sales & Operations Assistant from Intern in Aug 2016.

West London

- Initial responsibilities included picking and packing orders, processing returns, organising the stock room and arranging couriers.- I took the initiative to learn as much about the various departments and roles as I could, and as a result my responsibilities quickly grew to include:- Production (organising and labeling samples, creating spec sheets and colour/fabric swatch boards)- PR & Marketing (organising and logging samples for press events, assisting on-set with look book and eCommerce shoots, maintaining image library)- Rewarded with a promotion to Sales & Operations Assistant in August 2016.

- Regularly selected to direct and deliver shoots for a diverse range of clients including: F-Word Magazine (London Fashion Week street style & backstage shots for the Sadie Clayton show), Limited Edition Magazine (interior design), Emma Star Designs (collection fashion shoot) and Anna Roditi (2016 look book & eCommerce).- My work has been published in several well-respected international magazines, and includes some commissioned look books.- Developed a broad network in-person and through social media in order to increase my professional profile. Built a good understanding of how to make an impact on Facebook, Twitter and Instagram by using carefully selected images and tags as well as timing posts correctly to maximize user reach.- Proficient with software such as Adobe Lightroom, Photoshop, InDesign & Capture One.

Responsible for managing the shop front on weekends, including busy holiday periods. This included: customer care & sales, cash handling, visual merchandising and arranging product displays.

Bachelor'S Degree, Digital Photography, 2:1

Activities and Societies: • Selected to be part of the degree show team for the graduating year of 2015 and helped lead the organisation.

Education record