Francesca Zins Email & Phone Number

United States

United States

Orlando, Florida Area

Westin Minneapolis

ResponsibilitiesBill and collect payment for all groups, catering and external parties. Handle all guest billing inquiries for the hotel and restaurant. Complete daily DRR prep reports. Create group, contract and 3rd party reservations. Computer System: Lightspeed, MARSHA, Fusebox Oracle Symphony

Westin Minneapolis

Communicate and work closely with the Sales Department concerning group bookings. Act as the primary liaison between the guest and the hotel in order to make sure everything between check-in to checkout/billing goes accordingly. Enter new group rooming lists as well as make changes to existing reservations in a timely manner. Block groups in accordance to their needs and wants including room type, amenities, location, etc. Made sure all billing patterns are properly set up. Made sure to note or use pop-ups for any necessary items in reservations such as envelopes at check-in, breakfast vouchers, VIP, Do not move, etc. Act as an assistant to the Director of Revenue. Run daily snapshot reports, Deal with corporate reservations and rate requests. Assist with inventory requests for group blocks in order to maximize room revenue. Solely responsible for a contracted airline including the input of reservations, the assigning of rooms, pricing of additional rooms over the contract and the billing of nights vs rooms. Computer System: Lightspeed, Galaxy, STAR SYSTEMS(Starguest, Stargroup, Rescon) and ISAC. Dabbled in ROS and Valhalla.

Westin Minneapolis

Manage our guest service team and service express agents to ensure an excellent experience is had by all. Ensure guest recovery situations happen in a timely manner and are appropriate for the current situation. Communicate with other departments to maintain a smooth check-in process for our guests. Purchasing, pricing and maintaining the properties sundry shop. Created a training manual for the Front Office and Service ExpressComputer System: Lightspeed, Galaxy, Starguest, MGS Mobile Check-In and Kipsu214 Rooms

Bloomington, Mn

Manage front desk team member's daily functions and provide them with guidance to ensure a pleasant guest experience. Ensure organization of the front desk and At Your Service. Train team members to meet and exceed Marriott's guest service standards. Respond and resolve guest issues quickly and effectively.Computer System: PMS and MARSHA472 Rooms

Prior Lake, Mn

Supervise front office team members daily functions and provide them with guidance to ensure a pleasant guest experience and efficient operations. Provide direction for team members by setting performance standards and monitoring performance. Ensure organization and cleanliness of the hotel, lobby, front desk and back office. Interview and hire potential team members, including training and development. Complete performance reviews. Process billing, payments, and adjustments. Handle and resolve guest issues and concerns. Work closely with the VIP Coordinators/Hosts, Security and Casino Operations.Computer System: Opera, CIC, CMP586 RoomsCompleted the M.E.A.D. program for leadershipLeader of "Fun Committee" where we created new ways for our associates in the front office to enjoy work such as: potlucks, trivia and a multitude dress up days linked to the promotions in the casino. These included:jerseys on game days, costumes on Halloween, matching attire for concerts(ex. Hawaiian shirts for the Beach Boys, 80's day for Brett Michael, ect.), and dressing up for holidays.

Prior Lake, Mn

Greeted guests and communicated the current casino promotions(while promoting Club Mystic) and services/amenities the property offers. Made reservations for guests using multiple rates and promotions guest receive through the casino. Checked guests in and out of the hotel while making sure to document any special requests. Distributed guest messages, packages, and mail. Printed boarding passes and directions to local attractions. Collected the correct payment via cash, credit, coupon, or casino comp slips. Resolved guest issues or concerns.Computer software used is OPERA and CCT.

Lake Buena Vista, Fl

I worked building 7 in The French Quarter at Port Orleans. I was responsible for the cleanliness of the walkways, stairwells and linen rooms. Assisted Mousekeepers throughout the day including stripping rooms, restocking their carts, and emptying their linens/trash multiple times a day. I also transported the housekeepers from the cast building to the resort using golf carts.Recognized for a "You Make a Difference" card the custodial team for, "Having spotless linen rooms and pulling recyclables from trash."

Greater Minneapolis-St. Paul Area

Volunteered at various events including the ISES Star Awards in 2010.

St. Paul, Minnesota

Created and coordinated the pool activities calendar and work schedules for employees, responsible for all cash transactions, directed and mentored lifeguards/swim instructors about new and creative ways to teach.

Planned and instructed weekly themed activities for children including art projects, physical activities, and made arrangements for guest speakers and presenters.