Francesc Del Moral Email & Phone Number

Munich, Bavaria, Germany

Munich, Bavaria

Munich Area, Germany

Working together with other business departments to increase the functional usage of the CRM system and to integrate it with other data-sources/systems already in place in the company.

Munich Area, Germany

Job Responsibilities:Deliver world-class support to our customers and partners by being responsive, proactive, and professional in all interactions.Troubleshoot and resolve installation, implementation, and production issues.Test new releases to ensure common customer use cases are fully functional.Work cohesively with other departments.Document known solutions for internal collaboration and public consumption.

Barcelona Area, Spain

Specialized in customization and implementation projects of SugarCRM with wide knowledge of Salesforce.com too, as I have been involved in managing integration projects between these two systems for different clients.My main responsibilities during the projects include: - Understand and translate customer needs to technical scope and requirements- Gather and document detailed functional specifications to support the solution design- Develop costing proposals for projects and perform risk analysis - Serve as Project Manager throughout the system life cycle development of projects, taking care of the deployment and go to live of the project.As Pre-Sales Engineer, I prepare customized demos to prospects according to their business needs and define next steps to be taken in regard to technical aspects to take into account within the project.Acquired extensive knowledge about SAP Cloud Environment, specifically in SAP Cloud For Customer (SAP´s Cloud CRM) and SAP ByDesign (SAP´s Cloud ERP) being Certified as Pre-Sales Engineer for both systems.

Barcelona Area, Spain

As an IT Manager, I was involved in different SugarCRM implementation projects, managing a team of 6 people, performing gap analysis between client requirements and the functionality within SugarCRM.In this role I performed a range of duties such as:- Define the scope of the project, determining the resources required for the project- Create a work plan which identifies the activities needed complete the project- Ensure that all project personnel receive an appropriate orientation to the organization of the project- Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project

Barcelona Area, Spain

Coordinating the IT Department of PMasters and Citius Program.Managed all projects of the department such as:- Installation, customization and development of the e-learning platform called Moodle (open source platform PHP+MySQL).- New design of the website for PMasters- Implementation of Salesforce.com CRM in PMasters and Citius Program for the management of all students that were both interested or registered in the courses provided by PMasters and Citius Program. This project was managed and executed by myself, from the requirements phase until the Go to Live project end.- Migration of the Virtual Campus to LAMP environment.- Development of the new virtual campus by using Apache, MySQL and PHP technology running in a Linux server for the Marketing and Sales Master Program (PMasters) and for the Citius Program- Website maintenance of both programs: PMasters and Citius

Barcelona Area, Spain

Development of customization projects of the ERP systems Logic Class and Logic WinGlobal of the company SAGE Logic Control for their clients under the supervision of one of the managers.