Francesc Cervera I Benitez Email & Phone Number

Santa Catalina, A Royal Hideaway Hotel - Las Palmas De Gran Canaria, Canarias, España

Sant Feliu De Guíxols, Catalonia, Spain

During my stay at the Hotel Montjoi I have worked cooperatively with the management of the establishment in order to coordinate and assist the different departments that make up the establishment so that they functioned optimally and the daily operations of the Hotel were carried out efficiently and optimally.Apart from the management of the daily operations, other more administrative tasks have been carried out, such as the management of reservations, human resources procedures, relations with the establishment's "Stakeholders", etc.

Sant Feliu De Guíxols, Catalonia, Spain.

Assisting the hotel manager in his daily work.

Lloret De Mar, Catalonia, Spain.

During my time working at Apartaments Els Llorers, I had the opportunity to work as Front and Back Office Receptionist, As for the Front Office, I was in charge of customer service tasks, such as: welcoming them, checking them in and checking them out, explaining the facilities and activities available at the destination, etc. As well as following up on how their stay was going to make it more pleasant and solving doubts.Regarding the Back Office, the most important tasks were the administrative tasks (entry of new bookings into the system, archiving of material, cash register entries...), customer service via telephone, intermediaries, email...

Master'S Degree, Hotel Business Management, 9,09

Activities and Societies: Strategic management: 8.7 Human Resources Management: 9.6 Marketing and commercialization management: 8.3.

Bachelor'S Degree, Tourism