Frances Cichetti Email & Phone Number

Greater Philadelphia

Trained clients, effectively and efficiently on the use of eGoverance software. Built strong subscriber loyalty across municipalities and educational institutions, such as elementary and high schools, as well as college/universities, nationally from Pennsylvania, and Florida to Alaska.• Connected with clients, resolving software related issues such as creating agendas, policy formatting, security protocol of user’s site and voting regulations aligned with Robert Rules. • Increased client retention by how much via understanding and empathizing with the subscribers. • Used cloud-based case management tools / SaaS technology to provide subscriber training and support practices such as restoring deleted data, recreating lost data, and securing user protocol. • Enhanced quality customer service within a help desk setting by responding to questions in a direct and familiar language and delivered solutions that improved current and future service. • Demonstrated adaptive project framework methods by anticipating work cycles of meetings.• Drove incident and problem management via troubleshooting software. Documented problems and transferred issues to software development and support teams.

United States

Recruit and organize Rowing Program and Big Sister’s Mentoring Program. Maintained and repaired boats.• Trained novice rowers on rowing skills, boat handling, rules of the river and safety protocol.• Administered membership enrollment, renewal, and campaigns, assisting with increasing membership.• Maintain and repair boats, launches, club house building and office equipment.• Organize fundraising events, produced sales, and research grant opportunities. • Manage websites, online payment services and iCrew boat reservation site

Ardmore, Pa

Managed supply chain cycle of products from ordering to sales and to donations. Provided exceptional customer serve and built strong customer loyalty for the company and individually.• Managed Plants/Flowers Dept.; created sales projections, reduced waste by 20% and increased sales by 28%.• Performed monthly safety inspections of store. Reported required repairs and ordered replacement tools, materials, and fixtures. Reduced incident of hazards and accidents by 40%. • Enhanced customer experience by swiftly responding to customer product questions and concerns and ensured safe and satisfactory responses to product issues and queries. • Thrived in a fast-paced environment that required flexibility, quick analysis of situations and continuous multi-tasking, adjusting priorities while improving service levels and growing sales.• Trained 20 coworkers weekly on safe working procedures to avoid and/or prevent injuries to themselves and customers. Held weekly ‘reminder’ demonstration which significantly reduced staff injuries.

Norristown, Pa.

Created a career development training program which improved moral, staff attendance, efforts towards accuracy of work and collaborative teamwork. Assigned and managed projects.• Trained staff on constituent tracking system, improving customer service and office efficiency via providing?? data accessible and streamlined and purged of redundant / outdated constituent files. • Responded to and tracked grievances and concerns of road construction and conditions.• Supervised emergency road conditions and updates in PA DOT Roadway Information System. • Managed installation of office equipment and security camera & card key system.

Greater Philadelphia Area

Established cross-pollination of ideas and respect for individual departments’ goals and deadlines, improving workflow and cooperation to complete projects that relied upon multiple departments. • Trained staff on client protocol processes, procedures and constituent tracking software.• Set-up multi-department project document sharing system that improved communication, time management and reduced redundancy of tasks, improving accuracy and saving money. • Facilitated Board of Directors meetings. Ensured the organization met mission and strategic goals as well as upheld fiduciary responsibilities.• Prepared compliance report for funders, Board of Directors, and state auditors with a success rate of funding improved by 60%. • Acquired and managed installation of multi-media boards, computers, telephones, and printers.

Philadelphia

Philadelphia

Chief of Staff