Frances Cichetti Email & Phone Number

Greater Philadelphia

• Trained clients, effectively and efficiently on the use of eGoverance software. Built strong subscriber loyalty across municipalities and educational institutions, such as elementary and high schools, as well as.
• Connected with clients, resolving software related issues such as creating agendas, policy formatting, security protocol of user’s site and voting regulations aligned with Robert Rules.
• Increased client retention by how much via understanding and empathizing with the subscribers.
• Used cloud-based case management tools / SaaS technology to provide subscriber training and support practices such as restoring deleted data, recreating lost data, and securing user protocol.
• Enhanced quality customer service within a help desk setting by responding to questions in a direct and familiar language and delivered solutions that improved current and future service.
• Demonstrated adaptive project framework methods by anticipating work cycles of meetings.

United States

• Recruit and organize Rowing Program and Big Sister’s Mentoring Program. Maintained and repaired boats.
• Trained novice rowers on rowing skills, boat handling, rules of the river and safety protocol.
• Administered membership enrollment, renewal, and campaigns, assisting with increasing membership.
• Maintain and repair boats, launches, club house building and office equipment.
• Organize fundraising events, produced sales, and research grant opportunities.
• Manage websites, online payment services and iCrew boat reservation site

Ardmore, PA

• Managed supply chain cycle of products from ordering to sales and to donations. Provided exceptional customer serve and built strong customer loyalty for the company and individually.
• Managed Plants/Flowers Dept.; created sales projections, reduced waste by 20% and increased sales by 28%.
• Performed monthly safety inspections of store. Reported required repairs and ordered replacement tools, materials, and fixtures. Reduced incident of hazards and accidents by 40%.
• Enhanced customer experience by swiftly responding to customer product questions and concerns and ensured safe and satisfactory responses to product issues and queries.
• Thrived in a fast-paced environment that required flexibility, quick analysis of situations and continuous multi-tasking, adjusting priorities while improving service levels and growing sales.
• Trained 20 coworkers weekly on safe working procedures to avoid and/or prevent injuries to themselves and customers. Held weekly ‘reminder’ demonstration which significantly reduced staff injuries.

Norristown, Pa.

• Created a career development training program which improved moral, staff attendance, efforts towards accuracy of work and collaborative teamwork. Assigned and managed projects.
• Trained staff on constituent tracking system, improving customer service and office efficiency via providing?? data accessible and streamlined and purged of redundant / outdated constituent files.
• Responded to and tracked grievances and concerns of road construction and conditions.
• Supervised emergency road conditions and updates in PA DOT Roadway Information System.
• Managed installation of office equipment and security camera & card key system.

Greater Philadelphia Area

• Established cross-pollination of ideas and respect for individual departments’ goals and deadlines, improving workflow and cooperation to complete projects that relied upon multiple departments.
• Trained staff on client protocol processes, procedures and constituent tracking software.
• Set-up multi-department project document sharing system that improved communication, time management and reduced redundancy of tasks, improving accuracy and saving money.
• Facilitated Board of Directors meetings. Ensured the organization met mission and strategic goals as well as upheld fiduciary responsibilities.
• Prepared compliance report for funders, Board of Directors, and state auditors with a success rate of funding improved by 60%.
• Acquired and managed installation of multi-media boards, computers, telephones, and printers.

Philadelphia

Philadelphia

Chief of Staff