Francesco Carollo Email & Phone Number

Zurich, Switzerland

Revenue Leader in charge of Revenue Management functions for 3 Marriott Franchised Hotels:
• Renaissance Zurich Tower Hotel (300 rooms)
• Courtyard by Marriott Zurich North (152 rooms)
• Moxy Bern Expo (130 rooms)

Abu Dhabi Emirate, United Arab Emirates

Revenue Leader in charge of Revenue Management functions for 3 Marriott Managed Hotels:
• The Ritz Carlton Abu Dhabi (528 rooms)
• Aloft Abu Dhabi (408 rooms)
• Aloft Al-Ain (175 rooms)

Supporting the Cluster Revenue Team based in Abu Dhabi with the rest of the properties of the portfolio.
6 Brands (Boutique/Luxury, Full Service, Select Service & Extended Stay), 7 hotels (2000+ rooms).

Bolzano, Trentino-Alto Adige, Italia

Revenue Leader in charge of Revenue Management functions for a Marriott Franchise Hotel (189 rooms)

Strategy
• Total Revenue approach, maximising Revenue for all the Outlets including F&B, M&E and SPA.
• Development of pricing strategies and tactics, considering market changing environment,
analyzing data of competitor and targets of the property, evaluating operational implications.
• Implementation and definition of the total budget, leading weekly sales strategy meetings.

Execution
• Management of prices and restrictions thanks to deep knowledge of RM systems as well as Excel
• Optimization of rooms inventory, by proactively monitoring group leads, to ensure clean
booking windows for customer (straight-line availability)
• Strong engagement in Reservation Department (procedures and tasks, as well as dedicated systems, i.e. Opera PMS, Empower, GXP).

Communication and Relationships
• Direct relationship with the GM/Owner: understanding of his needs and expectations and confidently communicating both the big picture and the details of the status OTB with analytical reports and presentations.
• Cooperation with all Heads of Department (Front Office, Events, S&M, Finance, F&B, Housekeeping)
• Brainstorming with the whole team to encourage innovation and find new profitable solutions. Readiness to actively support them in the development + implementation of new best practices with the aim to maximize profits, reduce revenue risks and at the same time aiming to increase guests' feedback score.

Additional Tasks
• Responsible of critical hotel projects (systems upgrades, new procedures) through advanced IT skills.
• Pro-actively conduct trainings to reservation and front office team to ensure revenue maximization.

Via Vigolana 37, 38057 Pergine Valsugana (Tn)

Issuing policies, answering incoming calls and taking phone messages, managing the receipts, costumer support before and after purchase, using PMS of the company, archive and e-mail management, knowledge of the insurance portfolio products, acquiring of new customers, problem solving, payments management, accounting and marketing management, opening accident practises.

Strada Capalbio Pescia Fiorentina 11/B, 58011 Capalbio (Gr)

Welcoming guests and taking them to their accomodation, being the first point of contact during their stay, answering incoming calls from inhouse and external guests, provide them restaurants and experience suggestions. Supporting the Reservations Team, sending out offers and updating the property PMS. Principles of Revenue Management: managing Inventory and Rates over the entire Distribution Systems including Third Party Channels.

Strada Capalbio Pescia Fiorentina 11/B, 58011 Capalbio (Gr)

Welcoming guests and taking them to their accomodation, being the first point of contact during their stay, answering incoming calls from inhouse and external guests, provide them restaurants and experience suggestions, offering operational support to the other departments of the property during peak dates and weddings (F&B, Housekeeping, Wellness, Maintaneance).

Strada Dei Brenzi 32, 38025 Folgarida (Tn)

Welcoming guests, answering incoming calls and taking phone messages, perform check-in & check-out.

Ernst-Moritz-Arndt-Straße 6, 18347 Dierhagen (De)

Mise-en-place, service, cleaning outlets, provide support to other F&B departments of the Hotel.

Via Traversa Lido 4, 38056 Levico Terme (Tn)

Responsible for an outlet with 150 covers, service duties (including cashier) and complaint management.

Corso Della Scienza E Del Lavoro 8, 38123 Trento (Tn)

Welcoming guests, mise-en-place, service, cleaning and preparing outlet for the next service.

Salinenstrasse 55/B, 55543 Bad Kreuznach (De)

Welcoming guests, mise-en-place, service, cleaning and preparing outlet for the next service.

Via Garibaldi 9, 38056 Levico Terme (Tn)

Welcoming guests, mise-en-place, service, cleaning and preparing outlet for the next service.