Francesco Cagnetta Email and Phone Number

Professional Summary:I am a dedicated professional with a robust background in digital transformation and proficiency in developing solutions through the use of the ServiceNow tool. In these years of work experience, I have had the opportunity to lead challenging projects and contribute to the success of dynamic teams.Key Skills:- Client and Server Developing- Servicenow- Technical Design of Processes- Team Coordination- Development and Training of Junior ProfilesProfessional Experiences:Ernst & Young – Senior Counsultant2021 - Currently▶ ITSM:- Revaluation of custom processes bringing them back to a Standard Level- ITSM Application Design, Development and Maintenance- Custom Interfaces and Functionalities via UI Macros- Design of custom processes by sophisticated workflows and subflows, incorporating approval steps, catalog tasks, and multiple requestor-driven compilation phases▶ Service Portal:- Development and management of dynamic forms for requestors through specific visibility and compilation logics on numerous single-row and multirow variables- Service Portal Maintenance and Layout customizations- Widget Customizations (client side and server side)▶ Integrations with other Systems:- Building and maintenance of inbound and outbound connectivity between Servicenow and external tools via Standard solutions (Native Spokes) or custom (REST, SOAP) for ITSM and CMDB processes▶ Risk Management:- Maintenance of a custom tool for Risk Management Process from Service Portal▶ Reporting:- Development and Maintenance of Dashboard for ITSM processes- Development of custom filters for reports▶ Virtual Agent:- Development of custom topic for ITSM processesProfessional Objective:I am seeking new challenges that allow me to continue growing and developing my skills in Developing, Servicenow use and Technical Team Coordination. I am open to opportunities that enable me to contribute significantly and work in a stimulating environment.Education:- Bachelor's Degree in Computer Engineering - Politecnico di BariI am deeply passionate about fitness and training, from which I have gleaned the importance of discipline and commitment. Additionally, my enthusiasm extends to gaming, through which I consistently hone my logical and creative skills. I have also ventured into game development, working on the customization of old Game Boy games in Assembly.