In a patient-oriented organization, technical support, logistic and compliant specialist

Work as part of an EMEA team to provide expertise and support for IT services. Focus on: providing superior client satisfaction, analyzing, troubleshooting and resolving diverse and complex IT issues, and returning clients to productivity in an expeditious manner.- Use a variety of resources such as ServiceNow, Cisco, Outlook, Jabber, MS Teams to resolve technical issues.- Acquire and maintain knowledge on IT services and solutions through individual learning, team training, and various experiences to ensure optimum resolutions for users.- Work on projects or tasks to develop and/or address technology or process improvements, customer service, training, knowledge transfer, reports, and documentation- Collaborate with team members to assist and determine the impact and urgency of major system outages across the globe Embedded Responsibilities- Resolves technical problems that originate by telephone, ticketing system, or chat in a call center/help desk environment.- Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.- Work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.- Provide technical support to users for either PC, server or mainframe applications and hardware.- Answer questions regarding system procedures, on-line transactions, systems status and downtime procedures.- Interact with network services, software systems engineering and/or applications development to restore service and/or identify problems.- Maintain a troubleshooting tracking log ensuring timely resolution of problems.- Recommend systems modification to reduce user problems.

• Tecnico di presidio on-site presso clienti vari moda / assicurazioni / banche / servizi• Supporto tecnico agli utenti• Help desk su client Microsoft, Office, supporto Active Directory e pc• Manutenzione e gestione dell'infrastruttura IT/TLC• Asset management – documentazione.• Installazione and configurazione di Laptop/Desktop in ambiente enterprise

produzione e post produzione videovideo service produzioni multimediali

laboratorio sperimentale di comunicazione visivasviluppo di progetti di ricercaassistenza alla docenza