Francesco Cerrano Email & Phone Number

Berlin, DE

Brunswick, Lower Saxony, Germany

- Operational project support and project controlling for software development projects- Ensuring and monitoring KPIs, schedule quality, budget, content, and progress tracking of activities- Reporting and document management- Support in communication, moderation, and preparation/follow-up of workshops and other project meetings- Content preparation of.

Würzburg, Bavaria, Germany

Berlin, Berlin, Germany

- Evaluated the quality level of 350+ CS interactions per quarter, according to internal standards, with a 100% on time delivery rate. - Coached 4 teams and lead them to a 92% or higher quality score on a quarterly basis, through team facilitation and workshops, individual coaching, reports and presentations delivery to internal stakeholders. - Lead the.

Berlino, Germania

- Quality evaluation of 300+ CS interactions per quarter, according to internal standards, with a 100% on time delivery rate. - Supported 3 teams to a 90% or higher quality score on a quarterly basis, through individual and team coaching, reports and presentations delivery to internal stakeholders. - Coached 1 new hired co-worker per quarter to full.

Berlin

- Provide B2B support to partners with the content and marketing of their account ensuring a customer centered approach. - Troubleshoot errors with problem solving approach and escalate them when necessary- Liaise between company strategies and partners needs. - Support partners on increasing their sales tailoring ad-hoc strategies.

Berlin, Germany

- Manage guests online reservations- Address customer complaints- Liaise between hotel partners and guests

Torino, Italia

- Team supervision in insurance customer support environment- Coordination of complex repatriation of medical cases.