- Operational project support and project controlling for software development projects- Ensuring and monitoring KPIs, schedule quality, budget, content, and progress tracking of activities- Reporting and document management- Support in communication, moderation, and preparation/follow-up of workshops and other project meetings- Content preparation of project documents and collaboration- Projektunterstützung. operativer Projektsupport und Projektcontrolling… Show more - Operational project support and project controlling for software development projects- Ensuring and monitoring KPIs, schedule quality, budget, content, and progress tracking of activities- Reporting and document management- Support in communication, moderation, and preparation/follow-up of workshops and other project meetings- Content preparation of project documents and collaboration- Projektunterstützung. operativer Projektsupport und Projektcontrolling SoftwareEntwicklungsprojekten- Sicherstellung und Kontrolle von KPls, Terminplanqualität, Budget, Inhalte und Fortschritt Tracking von Aktivitäten- Reporting und Dokumentenmanagement- Unterstützungbei Kommunikation, Moderation, Vor- und Nachbereitung von Workshops- und sonstigern Projekt-Terminen- Inhaltliche Aufbereitung von Projektdokumenten und Kollaboration Show less

- Evaluated the quality level of 350+ CS interactions per quarter, according to internal standards, with a 100% on time delivery rate. - Coached 4 teams and lead them to a 92% or higher quality score on a quarterly basis, through team facilitation and workshops, individual coaching, reports and presentations delivery to internal stakeholders. - Lead the project team in running an employee recognition program within scope, time and budget, successfully increasing participation rate by… Show more - Evaluated the quality level of 350+ CS interactions per quarter, according to internal standards, with a 100% on time delivery rate. - Coached 4 teams and lead them to a 92% or higher quality score on a quarterly basis, through team facilitation and workshops, individual coaching, reports and presentations delivery to internal stakeholders. - Lead the project team in running an employee recognition program within scope, time and budget, successfully increasing participation rate by 33%. - Coordinated an employee reintegration project, delivering within scope (content and schedules of the reintegration plan) and time.- Introduced Scrum practices and ceremonies acting as Scrum Master. Show less

- Quality evaluation of 300+ CS interactions per quarter, according to internal standards, with a 100% on time delivery rate. - Supported 3 teams to a 90% or higher quality score on a quarterly basis, through individual and team coaching, reports and presentations delivery to internal stakeholders. - Coached 1 new hired co-worker per quarter to full integration within the quality framework and guidelines.- Increased Berlin alignment score to more than 90% coordinating calibration… Show more - Quality evaluation of 300+ CS interactions per quarter, according to internal standards, with a 100% on time delivery rate. - Supported 3 teams to a 90% or higher quality score on a quarterly basis, through individual and team coaching, reports and presentations delivery to internal stakeholders. - Coached 1 new hired co-worker per quarter to full integration within the quality framework and guidelines.- Increased Berlin alignment score to more than 90% coordinating calibration projects with other sites in the EMEA region and leading the implementation in the Berlin office.- Assisted the project team in running an employee recognition program within scope, time and budget. Show less

- Provide B2B support to partners with the content and marketing of their account ensuring a customer centered approach. - Troubleshoot errors with problem solving approach and escalate them when necessary- Liaise between company strategies and partners needs. - Support partners on increasing their sales tailoring ad-hoc strategies.

- Manage guests online reservations- Address customer complaints- Liaise between hotel partners and guests

- Team supervision in insurance customer support environment- Coordination of complex repatriation of medical cases.