Francesco Chiaramonte

Francesco Chiaramonte Email and Phone Number

Software QA | mySugr @ Roche Diagnostics España
Barcelona, CT, ES
Francesco Chiaramonte's Location
Milan, Lombardy, Italy, Italy
About Francesco Chiaramonte

Over the years, I’ve developed a strong set of technical skills across IT support, software QA, and customer care. I believe that enthusiasm and a deep understanding of the projects I work on are key to achieving the best results.- Web Development & Testing: Basic skills in HTML, CSS, PHP, MySQL, and experience testing websites, dashboards, and CMS' plugins (wordpress, prestashop, magento2, shopware).- Customer Care: Provided technical support and assistance to users, ensuring prompt issue resolution and satisfaction.- Device Modding & Maintenance: Skilled in modding, upgrading software, and performing hardware/software maintenance for optimal performance.- App Quality Analyst & Testing: Experienced in testing apps, websites, and dashboards, including regression, integration, smoke, functional and UI/UX testing.- Documentation & Release Management: Wrote technical documentation, managed GitHub releases, and oversaw app rollouts, ensuring stability and timely hotfixes.

Francesco Chiaramonte's Current Company Details
Roche Diagnostics España

Roche Diagnostics España

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Software QA | mySugr
Barcelona, CT, ES
Website:
roche.es
Employees:
435
Francesco Chiaramonte Work Experience Details
  • Roche Diagnostics España
    Software Qa | Mysugr
    Roche Diagnostics España
    Barcelona, Ct, Es
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  • Satispay
    Software Quality Assurance Specialist
    Satispay Jan 2021 - Jul 2024
    Milano, Lombardia, Italia
    - Quality tester on Android/iOS/Mac/Windows apps- Merchant Product Quality tester (Merchant Dashboard, Merchant Console[internal])- Internal and external support for Customer care tickets and issues- Internal support for colleagues- POS integration tester - Documentations Writer (Analysis, Projects, Task Processes)- Collaboration with the Product Manager in order to improve the product at its best for our consumers (logics, UI, UX, frontend, backend)- Tester for Consumer app, Business App, Agent App, Business Dashboard, Merchant Integrations- Regression Tests management- Knowledge of Kanban Model / Agile - Used tools: Jira, Android Studio, Kibana (log), SQL (data fetch), Target Process - Automation Test (Cypress basic, Espresso basics)
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  • Teleperformance
    Content Moderator
    Teleperformance Oct 2019 - Jan 2021
    Lisbona
    Facebook Page ModeratorSprinklr Moderator UserDatabase Analyst for various data (NPS, CSAT, CES, Comments)Customer Chat supportPublic Posts ModeratorKnowledge of Salesforce for: users' profile verification, device swap, and fraud reports
    View
  • Teleperformance Portugal
    Social Media Agent
    Teleperformance Portugal Aug 2019 - Oct 2019
    Lisbona
    View
  • Teleperformance Portugal
    Customer Care Agent
    Teleperformance Portugal Feb 2019 - Aug 2019
    Lisbon Area, Portogallo
    Customer Care Agent for Teleperformance Client technical issues resolutionProblem Solving skills
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  • Meleam Spa
    H.A.C.C.P Technician
    Meleam Spa Oct 2018 - Dec 2018
    Bari , Italia
    -Writer for technical area-Writer for H.A.C.C.P. -Allergens book writer
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  • Qualytaly
    Web Master
    Qualytaly May 2018 - Jul 2018
    Bari , Italia
    -Website management-Practice with Magento CMS-Bug fixer/Fixer for technical issues-Popup creation for the site and file management via Filezilla-Site and database management from site ground (host) also with PHP MyAdmin-Writer for the Website blog-Facebook Page Moderator
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Francesco Chiaramonte Education Details

Frequently Asked Questions about Francesco Chiaramonte

What company does Francesco Chiaramonte work for?

Francesco Chiaramonte works for Roche Diagnostics España

What is Francesco Chiaramonte's role at the current company?

Francesco Chiaramonte's current role is Software QA | mySugr.

What schools did Francesco Chiaramonte attend?

Francesco Chiaramonte attended Cisco Networking Academy, I.i.s.s A.volta, Google Mobile Academy.

Who are Francesco Chiaramonte's colleagues?

Francesco Chiaramonte's colleagues are Maria Luz Amador, Monica Tori, Beatriz Lozano Muñoz, Jaime Ortiz García, Eva Ramos, Pedro Gonzalez, John Ospino Rivas.

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