Experienced customer service manager with years of maturity in the customer service and logistic field, with short but significant experience in sales analysyis, controlling and credit management. My career develompment has allowed me to have good adaptability at different roles, tasks and teams, encouraging me to develop a systemic approach at the company activities. In the most recent years, my manager experience and some training courses have improved my management and leadership skills such as:• Leading teams and people, driving performance and clearly defining objectives and priorities• Developing high performance organizational models thanks to experience, analysys and active involvment at all levels • Driving and influencing the achievement of targets and company vision• Developing teams and resources through training, motivation, delegation and providing feedbacks