Managing and monitoring of PLS (Piano Lavori Separazione) ServCo-NetCo project at TIM (150 sites).

Role: Service Delivery Manager for TIM SGU Replacement project (2021 – present)Responsibilities: Drafting of the documentation for the TIM SGU Replacement project. Monitoring of all operations for the working groups and coordination for the, migration, testing and release procedures of 4000 TIM offices throughout the national territory. The role is completed by reporting on the times and costs of the working groups on the national territory in accordance with the process flow given by TIM.

Role: Project Manager for TIMVision-DAZN Redundancy and Resiliency project (2021-present)Responsibilities: Drafting of the schedule for n. 32 POPs interested in the project; monitoring of field resources and compliance with the timing of all the activities planned for: BNAS (installation, testing and configuration Juniper MX960 backup); SH (Service Hub of connection with OPM); NSO (VLAN splitting tool); CGNAT (new addressing plan); PQR and commissioning.

IT Manager for British Telecom Italia Application Service Management (ASM) (2016 - present)Role : Service Delivery ManagerResponsibilities : management of four working groups (Billing; CRM; Delivery; Report & Monitoring) for a total of 43 technicians between onsite and offshore and four team leaders. I dealt with: CRM and order management; Voice service and order management delivery; OSS, data and voice management; Customer management applications; Billing process reporting, customer ticket opening analysis, timing and methods of solving Incidents, Change & Service Request, Problem Records according to the ITIL standard. Start, execution and closure of projects according to the Scrum methodology within the Agile standard.

Business Support for Telecom Italia and Telecom Italia SparkleRole: PresalesResponsibility: Collection and analysis of customer requirements in order to promote new solutions capable of increasing productivity. Technical support to the sales process. Cost analysis with respect to the client's budget. Support for the digital transformation of existing services. Organization of meetings with TIM management.Presentation of proprietary provisioning platform Tech Mahindra "SOCIO" in order to increase the productivity of Intelligent Network services.Presentation of the implementation protocol on the TIM network of the SDN-NFV technology on the various platforms available (Juniper, Cisco, etc.).Presentation of the “On-Site” service post for Telecom Italia Sparkle for the replacement of faulty hardware on the PEB network at all European POPs with the addition of Miami, Newark and Singapore.

Videoconference and Cisco Telepresence Oct. 2011 - Apr. 2014Role: System EngineerResponsibility: resolution of audio / video problems found on the Cisco and Radvision platforms in the videoconference connection for the telephone management of internal and external customers on the national and international territory.

IMSS-IP (Italtel Multi Soft Switch Intelligent Periferal) of the BBN (BroadBand Network) of RI (Intelligent Network) Jan. 2007 - Apr. 2014Role: System EngineerResponsibility: HW support : replacement of all faulty parts of the IMSS-IP telephone switch after carrying out specific selective troubleshooting. SW support: launch of the necessary phoning procedures (terminal and intermediate) for the GN (Green Number) service both national (NV Toll Free) and international (NVIE Incoming International Toll Free) for external customers using the toll free number for your business.

SDA (Accounting System) performance and billing on data collected by the PEB (Pan European B ackbone) network Oct. 2001 - Apr. 2014Role: System EngineerResponsibility: On-Site HW and SW support for Telecom Italia Sparkle and IT Telecom Italia. Transfer of billing data to the market through real-time extraction of data collected from the PEB network ( Edge router and CPE ), distributed worldwide. Performance data (RTTMON Real Trip Time MONitoring) of the PEB network aggregated and forwarded to the QWEB (Quality for WEB) platform .