As the customer service specialist, and initial point of contact for the company, overall responsibilities include•Fielding routine questions from employer groups for invoicing, reporting, pricing.•Acting as the liaison between the client and the sales, accounting, and warehouse teams.•Interpreting the needs and using best judgment to ensure customer satisfaction.•Ability to multi-task, organize and collaborate with other individuals and teams•Day to day responsibilities… Show more As the customer service specialist, and initial point of contact for the company, overall responsibilities include•Fielding routine questions from employer groups for invoicing, reporting, pricing.•Acting as the liaison between the client and the sales, accounting, and warehouse teams.•Interpreting the needs and using best judgment to ensure customer satisfaction.•Ability to multi-task, organize and collaborate with other individuals and teams•Day to day responsibilities include, process new orders with complete accuracy and attention to detail, tracking order statuses, providing price quotes and inventory statuses for individual items, generating RMAs for the customer and pick tickets for the shipping department. Show less

Generate a high-degree of cold-outbound meetings for a team of Sales Representatives while balancing a strong individual work ethic, and also working closely to support other members of the team.•Act as the initial point of contact for prospective clients, and respond promptly and clearly to incoming sales inquiries.•Create and maintain detailed records of sales inquiries, prospecting and outbound activities, sales stages, and update HubSpot CRM accordingly.•Constantly maintain an… Show more Generate a high-degree of cold-outbound meetings for a team of Sales Representatives while balancing a strong individual work ethic, and also working closely to support other members of the team.•Act as the initial point of contact for prospective clients, and respond promptly and clearly to incoming sales inquiries.•Create and maintain detailed records of sales inquiries, prospecting and outbound activities, sales stages, and update HubSpot CRM accordingly.•Constantly maintain an understanding of product updates and offerings.•Travel to and attended trade events as needed to discuss our services and latest products updates.•Maintain clear communication with all levels of management within a potential clients organization.•Consistently generate cold outbound appointments for Senior Sales Reps.•Develop and maintain outstanding customer relationships.•Perform the outbound lead development activities necessary to hit Sales Department objectives.•Regularly handle objections, and navigating through sales calls using the ability to speak to unique value proposition and differentiators and the ability to differentiate and position solutions against market competitors. Show less

Collaborated with the Skopos Hospitality team and supported the planning and preparation for the opening of The Vanguard. Overall responsible for the recruiting and training of staff to follow proper requirements of a fully running restaurant and bar, stocking of pertinent equipment, planning and executing the layout and logistics of shifts, establishing and maintaining rules and regulations observed in the employee handbook, and the generating and maintaining of a fully functional streamlined… Show more Collaborated with the Skopos Hospitality team and supported the planning and preparation for the opening of The Vanguard. Overall responsible for the recruiting and training of staff to follow proper requirements of a fully running restaurant and bar, stocking of pertinent equipment, planning and executing the layout and logistics of shifts, establishing and maintaining rules and regulations observed in the employee handbook, and the generating and maintaining of a fully functional streamlined POS that corresponds with all items offered.•Create efficient sequence of service and maintain standards with all staff.•Create connections with all guests to ensure satisfaction and generate repeat business.•Create and implement events including pricing, logistics, and advertisements as well as booking all entertainment.•Keep inventory, maintain par levels and order all essential supplies.•Act as a liaison between private event clients and ensure events run smoothly.•Work with the Head Chef to cultivate and improve an exciting menu.•Responsible for all deposits and keeping petty cash balanced.•Generate and update all cloud based documents including but not limited to payroll, inventory, menus, and advertisements.•Hold regular meetings and brainstorm sessions to create and implement marketing materials and strategies to generate new and repeat clientele. Show less

Travelled to various on and off premise locations throughout New York City, covering a territory spanning the five boroughs: Manhattan, Queens, Brooklyn, the Bronx, and Staten Island, as a representative for the brewery to generate sales and maintain client engagement.•Schedule events and create connections with management, buyers, and distribution representatives.•Prepare and distribute samples and sales information to various account locations.•Represent the company at various… Show more Travelled to various on and off premise locations throughout New York City, covering a territory spanning the five boroughs: Manhattan, Queens, Brooklyn, the Bronx, and Staten Island, as a representative for the brewery to generate sales and maintain client engagement.•Schedule events and create connections with management, buyers, and distribution representatives.•Prepare and distribute samples and sales information to various account locations.•Represent the company at various events; including local beer festivals and local events, and larger scaled conventions, such as the Great American Beer Festival.•Generate sales reports on iDIG-VIP, a web based sales tracker and client database management system.•Communicate sales and create positive relationships with distributor representatives. Show less

Oversaw shifts to ensure customer satisfaction as well as maintaining an ease of operations, while appropriately cutting staff to keep labor cost down. Kept up with various office duties that are integral to restaurant operations:•Track employee sales per cover to ensure required standards are met.•Use the recorded sales to generate tip-sheet in preparation for payroll.•Meet with all industry reps and oversee soda, beer, wine, and liquor orders.•Regularly take inventory of all… Show more Oversaw shifts to ensure customer satisfaction as well as maintaining an ease of operations, while appropriately cutting staff to keep labor cost down. Kept up with various office duties that are integral to restaurant operations:•Track employee sales per cover to ensure required standards are met.•Use the recorded sales to generate tip-sheet in preparation for payroll.•Meet with all industry reps and oversee soda, beer, wine, and liquor orders.•Regularly take inventory of all alcohol on premises.•Keep up with current beer and cocktail trends to keep cocktail menus up-to-date.•Generate all beer tracking documents as well as keeping menus up to date with rotating meals beverages. Show less

This began as an office, client relations, and inventory management position. Daily tasks included payroll, customer satisfaction, warehouse management, and domestic and international shipping. Other responsibilities included traveling to auctions, conventions, and employer locations to create and maintain client relations. After organizing and implementing a new filing and order fulfilment system, I transitioned to a creative role that consisted of color match dying as well as R&D and floor… Show more This began as an office, client relations, and inventory management position. Daily tasks included payroll, customer satisfaction, warehouse management, and domestic and international shipping. Other responsibilities included traveling to auctions, conventions, and employer locations to create and maintain client relations. After organizing and implementing a new filing and order fulfilment system, I transitioned to a creative role that consisted of color match dying as well as R&D and floor operations management. This new role also consisted of overseeing a team that implemented an integral part of the tanning process while simultaneously running and fulfilling individual orders for high priority clients such as Michael Kors and Oscar De La Renta. Regular contact with such clients were essential to meeting their needs and also ensuring their furs were ready for high priority events, such as New York Fashion Week. Show less