Reporting to company Chairman and in collaboration with Sales Management, I am in charge of SITA customer projects. SITA is an international corporate for aviation market.The STM team is managing, under SITA master contract, the a security project for the MdI (Minister of Interior). Furthermore, I’m involved, as Process Senior Consultant, about the ABC (Automated Border Control) e-Gate project for the same client. This is the first project in production in Italy.The role includes responsibility for existing business growth and sales initiative development for assigned customer.

For the SITA management, I'm the Service Customer Manager of all the ABC (Automated Border Control) e-Gate projects: the Fiumicino Airport (AdR), Aeroporto di Bologna and Aeroporto di Napoli (Gesac). This project, implemented by SITA, allows the automated control of the passenger's e-Passport. This is the first SITA project in production in Italy. The volume of pax managed by this service is around 6 Millions of Pax per year. I’m working as SITA single operational point of contact, for ABCGate project, for the all customers (FCO, NAP and BLQ). I lead the operational team on that service. I’m owning the end-to-end service and operational management. I deal with the issues and incidents management with the L2 and L3 support collaboration. I’m collaborating with other SITA supplier (Datavision srl) that is the first and the second level of the operational support. Strongly oriented to the resolution of problems, I’ve a high ability to analize it and address or implement the correct solution. I’ve a strong ability to work under pressure. I've built a solid collaboration and good relationship with the different components of operational team and the customer. I’m implementing a continuos service improvement following the method (ITIL Service Support and Service Delivery) and my experience. This experience allows to me to know the “how to” for crisis management, too.

Reporting to company Chairman and in collaboration with Sales Management, I am responsible for Public Sector customer for contract accounts management within budget, profit and loss, operating margins and growth limits. The role includes responsibility for existing business growth and sales initiative development for assigned customers.

Reporting to Welfare Account Executive, I dealt with sales development and assigned contracts. In particular, I dealt with:- INAIL client contract management;- Administration of economic and financial accounts within budget objectives;- Business increase for existing clients;- Management of Service Excellence resulting for periodic client survey;- Relations management with client executive management;- Identification and development of sales initiatives in collaboration with sales management.

Reporting to Regional Operation Delivery Director Italy-Israel, I was responsible for Welfare Sector contracts for INPS, INAIL, INPDAP (Public Sector Assurance), ENPALS (Arts and Sports Assurance) and Croce Rossa Italiana (Italian Red Cross).In particular I dealt with - Projects and services management;- Relations management with Information systems Management clients and Service Excellence Management;- Accounts and financial management within budget objectives;- Business development;- Support to Sales management for new sale initiatives development.

Reporting to Client Delivery Manager, I was responsible for INPS and INAIL client services and contracts.In particular, I dealt with:- Project and budget management;- Internal personnel and outside suppliers coordination;- Business and direct relations management with Information Systems management.

Reporting to Public Sector Sales Director, I contributed to services sales activities in the Public Sector.In particular, I dealt with:- “RUPA” (Public sector authority) tender management issued by AIPA (standards authority) and awarded to EDS Italia;- Sales development addressed to RUPA;- Sales support activity and business analysis for public Sector market at all Central Public Sectors.

Reporting to EDS Client Delivery Manager of Ministry for Education and managing 12 resources, I was responsible for Communications projects for the Ministry of Education.In particular, I dealt with :• Project coordination, design and management;• Implementation of the first Ministry Web site.Results1998. Design and implementation of 5 communication campaigns. Product for 20 million users.

Reporting to a Key Account Manager and managing 8 resources, I was responsible for web projects created for client Telecom Italia.In the Web Application Technology area, I dealt with:• Coordination and management of advisory groups and application development, for the Private Clients and Public Telephony areas;• Definition of application solutions and innovative services;• Sales development.

Reporting to Work Centre Automation Project Manager and managing 10 resources, I was responsible for Telecom Italia client consultancy and personnel management projects.In particular: • Private Client Division operations and business projects management;• Technological Solutions;• Work Force Management consultancy and specific analysis for Work Centres.• GP-Personnel Telemanagement project management.

Reporting to head of “University” project, I dealt with assigned projects.In particular:• Computerization project analysis in the student secretarial offices of the University of Barcelona;• Barcelona University Computer Centre relationship management;• Analysis and development of the management packet for student registrations (secretaries’ office) for Rome “La Sapienza” University. • Technical support to client;• Implementation of applications for ENI Group.Transfer to Spain for 2 years during the Barcelona University project.