Siemens PLM software configuration and customization

January 2015 - to date [Telecommunication CRM - IT services BSS]: - Requirement review and analysis. - Analysis and implementation of the BSS E2E Architecture solution. - High & Low Level Design document definition. - Partecipation to client meeting to identify needs - Partecipation to cross-stream meeting to define/share solutions - Partecipation to design-team meeting to align the group - Partecipation to delivery-team meeting to find/share technical solutions - F-PoC (First Point of Contact) for test reports/failures - Software flow design - Writing functional documentationApril 2013 - December 2014 [Telecommunication business analysis and improvement - Transformation project]: - Skill assessment questionnaire preparation - Skill assessment data analysis - Business processes design (ITIL framework) - AsIs vs ToBe - Virtual machines development and testing - Tutoring in technical courses - Monitoring and reporting of employee activities (and main KPI) - Writing functional documentation for Trouble Ticket Tool (Remedy) - Test-list realization and execution for Trouble Ticket Tool (Remedy)January 2013 - April 2013 [Telecommunication network designer - IT services OSS]: - Writing of software technical documentation - Test-list realization and execution

Used the DB2 database for a WTP (Web Tool Platform) project for an academic exam with Eclipse, using HTML, Java, and SQL to create web pages and searching algorithms (using ID-number, author’s name and several keywords). The name of the group was “5.3.1 - Search, edit or delete exam questions”.Promoted the “XML Challenge” on the web page of Informatics Engineering, and bill postings in the University “Federico II” in Naples.Translated into Italian Anil Mahadev’s tutorial about “DB2 Database using VisualStudio.NET 2005”Co-authored the “Programming Fundamentals” book (one of a book series) until June 23, 2009, collaborating with IBMers and other DB2 Student Ambassadors.