Supporting the branch in the commercial development and management of the small business channel's customers, leveraging its specific knowledge and skills, and acting in close coordination with up to 8 branch managers, contributing to the achievement of the risk containment, economic, commercial, profitability, and customer satisfaction objectives assigned to the network. This includes sustainable growth, commercial development, and management of the customer experience.

To ensure a high degree of autonomy and expertise, leveraging specific technical knowledge and skills, provide technical and commercial support to Unicredit Direct Senior and Junior Consultants in the proper and effective management of customer-related issues, as well as during the sales phases of products and services marketed by the Bank and Group Companies. Additionally, ensure the operational and commercial effectiveness/efficiency of the activities developed by the supported Consultants, in order to increase customer satisfaction with the service offered while also ensuring maximum attention to risks and customer satisfaction, and contributing to the achievement of the structure's objectives.• Coordinating a team up to 21 colleagues both from remote and physical;• Guiding the team to the monthly targets;Ensuring technical and commercial support to the team through daily coaching on real cases, briefing and classroom/remote training;• Monitoring of team’s performance in terms of quality, efficiency and commercial performance;• Ensuring collaboration within the team;Collaborating with branch manager in order to satisfy the customer needs;• Managing the risk and organizing work shifts;• For the last 8 months in the role, I coordinated a team focused exclusively on commercial activity B2C.

• Ensuring efficient consulting;• Promoting the sale of basic products and financial services;• Intercepting commercial opportunities that are found;• Up-sell any additional products;• Contribute to achieving goals by collaborating with colleagues;• Help the team growing by sharing knowledge and information;• Aiming to be the “best performer”.

• Helping the manager in controlling;• Up-sell any additional products;• Check products for quality;• Cooperate with all serving and kitchen staff;• Provide excellent customer services;• Take and serve food/drinks orders.Reference: Paraskevas Steve (Owner).

The Australian Government concedes an additional 1-year visa to those who spend at least 88 days working in a farm.• Picking and packing both papayas and bananas;• Planting seeds;• Ensuring the accuracy and quality of all goods are first class;• Loading and unloading delivery vehicles with fork lift truck;• Making sure all stock is labeled and stored correctly;• Carrying out health and safety checks;• After 3 months - supervising new pickers.Reference: Waine Cini (Owner)

• Check products for quality;• Up-sell any additional products;• Cooperate with all serving and kitchen staff;• Provide excellent customer services;• Take and serve food/drinks orders.Reference: Paraskevas Steve (Owner).

It was a summer job.I worked for the Happy Family resort for three summers in a row. After the first summer I got promoted to Manager Assistant.My duties: • Customer service management;• Support for group bookings;• Contact suppliers;• Planning and organizing;• Checking guests in and out;• Managing cleaning room service;• Collect payments.Reference: Vincenzo Marotta (Owner).