Francesco Lauro Email and Phone Number

As Leather Specialist I take care of all the aspects regarding the sales and the ordering of leather goods, in particular handbags.Knowledge improved at Hermès in Bond Street:• Leather goods knowledge: different types of leathers, features.• Stockroom maintenance.• Exotic and exceptional items orders and management.• Customer care: improving client loyalty, phone advices, issue assistance, problem solving.• Ordering of personalized bags and customers requests.Target… Show more As Leather Specialist I take care of all the aspects regarding the sales and the ordering of leather goods, in particular handbags.Knowledge improved at Hermès in Bond Street:• Leather goods knowledge: different types of leathers, features.• Stockroom maintenance.• Exotic and exceptional items orders and management.• Customer care: improving client loyalty, phone advices, issue assistance, problem solving.• Ordering of personalized bags and customers requests.Target achieved at Hermès in Bond Street:• Personal and Team budget achieved for the years from 2015 to 2017.• Highest Average Transaction Value for years 2016 and 2017.• Best seller of the store for year 2017 and second best seller for year 2016. Show less

As sales assistant I take care about the whole sale process, from the welcoming to the closing of the sale providing an excellent customer service.Knowledge improved at Hermès in Harrods:• Sale process: greetings, clients assistance and advising, till process.• Stockroom maintenance.• Exceptional items and special orders.• Customer care: improving client loyalty, phone advices, issue assistance.• In charge of belt department and customers repairs.Target acheived at… Show more As sales assistant I take care about the whole sale process, from the welcoming to the closing of the sale providing an excellent customer service.Knowledge improved at Hermès in Harrods:• Sale process: greetings, clients assistance and advising, till process.• Stockroom maintenance.• Exceptional items and special orders.• Customer care: improving client loyalty, phone advices, issue assistance.• In charge of belt department and customers repairs.Target acheived at Hermès in Harrods:• Personal and Team budget acheived for the year 2012.• Eligible for Harrods 100 club season 2012/13 with 1.3 M sales in 10.5 months.• Harrods 100 club member with 1.87M sales in season 2013/14.• Harrods 100 club member with 2.1M sales in season 2014/15. Show less

As tempory sales assistant I took care about the whole sale process, from the welcoming to the closing of the sale. I’ve worked within a close team to achieve monthly targets providing excellent customer service. Trough Elite, the two main companies I’ve worked for were Hermès and Alexander McQueen.Knowledge acquired and improved at Hermès:• Sale process: greetings, clients assistance and advising, till process.• Stockroom maintenance.• Customer care: improving client loyalty… Show more As tempory sales assistant I took care about the whole sale process, from the welcoming to the closing of the sale. I’ve worked within a close team to achieve monthly targets providing excellent customer service. Trough Elite, the two main companies I’ve worked for were Hermès and Alexander McQueen.Knowledge acquired and improved at Hermès:• Sale process: greetings, clients assistance and advising, till process.• Stockroom maintenance.• Customer care: improving client loyalty, phone advices, issue assistance.Knowledge acquired and improved at McQueen:• Sale process: greetings, clients assistance and advising, till process.• Tayloring experience.• Stockroom maintenance: auto-receiving, special deliveries, stocktake, return tovendor.• Customer care: improving client loyalty, phone advices, issue assistance.• Special orders, transfers and deliveries. Show less