People Management:• Point of contact for all HR/People related issues for Covalen team.• Scheduling and Resource Planning including approving and managing holiday requests.• Lead and motivate staff members and manage the development and performance of each member of the team.• Set clear goals for staff members and manage and assess Team members against goals.• Responsible for the motivation and leadership of all team members. • Manage Team members and act as point of contact and escalation for any staff members’ issues.Game planning and Delivery:• Allocating workload to the content analysts.• Take accountability for team performance and create action plans to address non-delivery.• Ensuring that the SLAs for timeliness, accuracy and quality are met.• Provide written reports to Manager and when requested by the client.• Being pro-active and seek out and recommend process improvements to the client in order to drive increased productivity, customer satisfaction, and overall program efficiency as it relates to the project.Tracking Performance and Delivery:• Coordinate with evening Team leaders to ensure required coverage for markets.• Provides insights and analysis on team performance. • Follow up on any tasks/bugs that affect productivity/queues.Client:• Responsible for building client relationship.• Attend and participate all necessary Client meetings and conference calls.• Prepare updates, reporting relevant to delivery for the client.Communication and organization:• Take accountability for working with one or more support functions and driving improvements.• Work with the support functions to drive Quality, Training/Process, HR, Recruitment and reporting activities.• Act as a mentor for staff enrolled in leadership development paths. Management: • Complete tasks and actions within defined deadlines.• Report progress to managers on on-going basis.• Build effective relationship with Management Team.

People Management:• Point of contact for all HR/People related issues for Covalen team.• Scheduling and Resource Planning including approving and managing holiday requests.• Lead and motivate staff members and manage the development and performance of each member of the team.• Set clear goals for staff members and manage and assess Team members against goals.• Responsible for the motivation and leadership of all team members. • Manage Team members and act as point of contact and escalation for any staff members’ issues.Game planning and Delivery:• Allocating workload to the content analysts.• Take accountability for team performance and create action plans to address non-delivery.• Ensuring that the SLAs for timeliness, accuracy and quality are met.• Provide written reports to Manager and when requested by the client.• Being pro-active and seek out and recommend process improvements to the client in order to drive increased productivity, customer satisfaction, and overall program efficiency as it relates to the project.Tracking Performance and Delivery:• Coordinate with evening Team leaders to ensure required coverage for markets.• Provides insights and analysis on team performance. • Follow up on any tasks/bugs that affect productivity/queues.Client:• Responsible for building client relationship.• Attend and participate all necessary Client meetings and conference calls.• Prepare updates, reporting relevant to delivery for the client.Communication and organization:• Take accountability for working with one or more support functions and driving improvements.• Work with the support functions to drive Quality, Training/Process, HR, Recruitment and reporting activities.• Act as a mentor for staff enrolled in leadership development paths. Management: • Complete tasks and actions within defined deadlines.• Report progress to managers on on-going basis.• Build effective relationship with Management Team.

• Preparing Game plan and allocating workloads daily.• Monitoring TATs and ensure sweeping.• Attending to Weekly sync Meeting with TL, Anchor, Coach and Quality POC to ensure Team alignment. • Investigating reports of spam content on the social media platform, and removing all spam content from the sites• Tracking new spam trends and working closely with the Community Operations and Engineering teams to prevent future spam from being posted on the sites• Helping users recover hacked accounts and blocking spammers from accessing the site• Coordinator of Insights and Trends Project• Providing Materials for the team• Enforce Terms of Use by carefully monitoring reports of abuse or explicit content on the site• Identify inefficiencies in workflows and suggest solutions

• Test plan, checklists and test cases creation and maintenance• Bug logging, re-testing and regression• Terminology and compliance checks• Quality assurance of subtitles and audio localization• Localization. • Evaluating localized on-screen text• Communicating with test leads and international testers• Multiplayer and cross-region checks

• Managed, supervised and participated in the overall stages of the catering operation• Ensured awareness and compliance with all Health & Safety work practices• Ensured implementation of effective cost controls without compromising standards of service• Coordinated the activities and trained all personnel to ensure an efficient service• Sales manager duties• Sales representative duties• Managed invoices

• Solved Microsoft Windows incidents and problems• Validated that all assets were fully operational and configured correctly• Maintained high customer service level• Worked with Help Desk tickets• Hardware support• Software support• Supported users on Windows systems, including end user products• Malware removal• Installed and configuring hardware and software• Fixed broken workstations• Printers support

• Solved Microsoft Windows incidents and problems• Validated that all assets were fully operational and configured correctly• Maintained high customer service level• Worked with Help Desk tickets• Hardware support• Software support• Supported users on Windows systems, including end user products• Malware removal• Supported users with video conferencing technologies, troubleshooting• Provided helpdesk support to remote users• Installed and configuring hardware and software• Fixed broken workstations• Printers support

• Worked for several companies in the railway, automotive and aeronautics areas• Prepared accurate and detailed drawings, schedules and specifications• Created work cycles in SAP• Provided 3D sketches and final draw of all the electronic devices for underground trains • Worked under close or general supervision• Provided 2D draw