Francesco M. Email & Phone Number

Berlin, Germany

• IT Processes Automation Implementation and administration• IT Remote Operations Administration• Users Accounts Lifecycle Management / Corporate Identity provider Administration• SaaS Cloud Administration and Integration• IT Systems Integration Projects management• IT Asset Management: Monitoring hardware upgrade cycles and software updates for computers, mobile devices and IT equipment• Documenting and Creating IT Team and End User Knowledge-Base• Deployment and setup Mac/PC Computers• Ensure effective management, creation and deployment and enrolment of user accounts/profiles and related Apple/PC devices - users Onboarding / Off-boarding operations• Managing user access to company data cloud repositories• Supervising and managing data back-up and recovery operations, file restoration• Managing support operations via Helpdesk ticketing system – FreshService• IT Projects management• AV Systems Administration and set up• Monitoring wired and wireless networkSYSTEMS AND TECHNOLOGIES• Mac OS Client (versions: 10.14/10.15/11.3.2)• OKTA/Universal Directory/ SSO• Miro• SpendDesk• Otter.ai• Krisp• Atlassian JIRA / Confluence• Kandji MDM • HiBob• Slack• Asana• Printunl VPN• JumpCloud• FreshService Helpdesk• TeamViewer• Microsoft Office 365• Google Apps (G-Suite)• Adobe Cloud• Zoom.us / Skype for Business AV systems• Parallels Desktop VM• VMware

Berlin Area, Germany

• IT Systems Integration Projects management • IT Asset Management: Monitoring hardware upgrade cycles and software updates for computers, mobile devices and IT equipment• Documenting and Creating IT Team and End User Knowledge-Base • Deployment and set up Mac Computers • Ensure effective management, creation and deployment and enrolment of user accounts/profiles and related Apple devices - users Onboarding / Off-boarding operations• Managing user access to company data cloud repositories • Administrating cloud services: Mail Servers including deletion, creation, backup and restoration of user accounts mailboxes• Supervising and managing data back-up and recovery operations, file restoration• Managing support operations via Helpdesk ticketing system – FreshService• IT Projects management • AV Systems Administration and set up• VoIP System Administration• Monitoring wired and wireless networkSYSTEMS AND TECHNOLOGIES• Mac OS X Client (versions: 10.10/10.11/MacOS 10.12/10.13/10.14)• Open Directory /Active Directory/ LDAP• Atlassian JIRA / Confluence• JAMF PRO – Meraki • Absence.io• Slack• Asana• VPN• JumpCloud• FreshService Helpdesk• TeamViewer• Microsoft Office 365• DropBox• Google Apps (G-Suite)• Adobe Cloud• Zoom.us / Skype for Business AV systems• Crash Plan Enterprise /Backupify• Parallels Desktop VM• VMware

Munich Area, Germany

• IT Asset management: Monitoring hardware upgrade cycles and software updates for computers, mobile devices and IT equipment• Deployment and set up Mac Servers and Mac Computers• Ensure effective management, creation and deployment and enrolment of user accounts/profilesand related Apple devices - users Onboarding / Off-boarding operations• Managing user access to company data cloud repositories• Administrating cloud services: Mail Servers including deletion, creation, backup and restoration ofuser accounts mailboxes• Supervising and managing data back-up and recovery operations, file restoration• Managing support operations via Helpdesk ticketing system – Zendesk• IT Projects management• AV Systems Administration and set up• VoIP System Administration• Monitoring wired and wireless networkSYSTEMS AND TECHNOLOGIES• Mac OS X Server and Client (versions: 10.5/10.6/10.7/10.8/10.9/10.10/10.11/MacOS 10.12/10.13)• Open Directory /Active Directory• VPN• Zendesk Helpdesk• TeamViewer• Apple Remote Desktop• LogMeIn Hamachi• JAMF PRO – Meraki• Microsoft Office 365• DropBox• Google Apps• Adobe Cloud• Zoom.us / Skype for Business AV systems• Crash Plan Enterprise• Parallels Desktop VM• VMware• RingCentral VoIP

London, United Kingdom

• Planning and delivering IT Projects through onsite and online surveys aiming at tailoring the best solution to the particular needs of the company’s London-based clients including Architectural Studios and Design Agencies, Photography Agencies, Events and Advertising Agencies, Hospitality Group• Building and reviewing IT infrastructure• Installing and setting up Mac Servers and Mac Computers• Ensure effective management, creation and deployment of user accounts/profiles and relatedApple devices for each company• Managing user access permissions to the companies’ server shared folders• Administrating cloud and local Mail Servers including deletion, creation, backup andrestoration of user accounts mailboxes• Supervising and managing data back-up and recovery operations, file restoration• Moving computer data from leaving user to new user• Prioritising and addressing all the IT enquiries coming from the users through Help-Deskticketing systems such as http://www.kayako.com and the desk and remote access service• Monitoring wired and wireless network and related devices to ensure a smooth workflow forthe users• Monitoring hardware upgrade cycles and software updates for computers, mobile devices andIT equipmentSYSTEMS AND TECHNOLOGIES• Mac OS X Server and Client (versions: 10.5/10.6/10.7/10.8/10.9/10.10/10.11)• Open Directory• VPN• Kayako HelpDesk• TeamViewer• Apple Remote Desktop• LogMeIn Hamachi• Kerio Mail Server• Microsoft Office 365• Google Apps• Adobe Cloud• FontExplorer• Crash Plan Enterprise• Parallels Desktop VM• iOS

London, United Kingdom

Rome Area, Italy

Rome Area, Italy

• Demonstrating software and hardware to customers resulting in purchases• Interviewing customers by feedback-form• Meeting sales target reporting to the employer• Taking care of the in stores merchandising