Responsible for representing multiple client accounts not only within the Greater Manchester area and the Northwest of England, but also at trade shows and fairs (IMEX Frankfurt, The Meeting Show, The Meeting Space, IBTM…). Also, in charge of arranging FAM trips, meetings and sales pitches with event agencies to promote the services offered by the destinations represented.

As Events Manager I managed events up to 1500 guests and ensured the execution of services were coordinated with all relevant departments to ensure consistent high level service throughout the event process. I regularly collaborated with the Group Sales Department in actively selling our services to prospective clients by attending networking functions, conducting site visits, training sessions and creating initial proposals. Recurring tasks are: leading site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concern; to work with contracted venues on securing hotel rooms, room configuration, Delegates Registration Page and meeting materials, as well as ordering of food and beverage and audio/visual equipment set-up; to synchronise all necessary departments to ensure all set ups and activities are executed in a timely manner; on-site event management for the duration of the entire event; to manage event budgets and process final invoice reconciliation along with post-event summaries and suppliers’ payments. Additional Responsibilities: · To build strong external relationships with clients but also other areas of the business such as Marketing, Operations, Finance · Communicating efficiently across multiple departments to drive revenue · Prospecting strategic new business; new accounts and expansion on current accounts. · Managing a portfolio of existing accounts, activating trade marketing plans to ensure the revenue target is achieved · To ensure full order process and order fulfilment is optimal to the clients · Offering new and existing clients training on new procedures and processes. · Support the Engagement Manager in presenting and securing new business with existing clients. · CVENT Super User.

Fixed Term Contract (12Months) with Egencia Business Travel working as part of a small team supporting and processing ticketing tasks: to issue new ticket; fare calculation and of any other charges for reissue of non-automated ticket; calculating and processing refund requests using GDS, BSP Link and BA Webform; rail ticket requests in the U.K.; proactively manage flights disruptions (i.e. airline strikes, system failures)The role also involved investigating, analysing and disputing ADMs and submit Amadeus Claims, where possible, to try and minimise losses for Egencia.

The role is to embody the Virgin Money brand values and be the warm, caring personality behind the brand. My role is to create a "refuge"​ in a busy pressured life and "WOW"​ Virgin Money customers with an outstanding level of service.Main duties are: - keep an up to date overall knowledge of the Virgin Money portfolio; - ensure that the Lounge environment is always immaculate and welcoming; - ensure refreshments are always available; - provide an excellent "concierge"​ experience (build relationships with third party companies for example taxi firms and restaurants); - organise and get involved in the lifestyle events in the Lounge to encourage usage and brand recognition; - be seen as an ambassador for the Virgin Money brand both internally and externally and assist in building the company image and reputation.The role also allows me to work very closely with charities local to the Greater Manchester area, to help with fundraising as well as raising awareness and the charities'​ profile.As Customer Experience Champion, I am also responsible for ensuring that appropriate processes are in place for delivering, assessing, monitoring and improving the Customer Experience provided, by seeking and collecting customers feedback and, where necessary, act upon it in order to guarantee customers satisfaction. I am also in charge of the weekly and monthly budget for the Lounge: where possible, looking for ways to cut down on costs without compromising on quality whilst still considering Virgin Money's policy and guidelines (i.e. Purchase Ordes, Invoices, Cost Per Head).Along with my daily duties, I also assist with the management of resourcing and staffing level: rota, shift swaps, holiday requests and always making sure minimum staff are present. I also cover for my manager in conducting Mock Interviews for The Cathedral, a Manchester based charity that offers disadvantage people the chance to reintegrate themselves within society.

As Senior Sale&Service agent I learnt all aspects of ticketing and ticketing related issues (whether they were published or Nett fares): from payment collection and issuance to reissue; Pre-paid Ticket On Departure; blacklisting of lost tickets and fare recalculations (for customers requesting upgrades, up-sells, tickets extensions and/or re-routings); organizing Chauffeur Cars Services for Emirates First and Business class clients; dealing with Medical cases in order to gain medical clearance for customers traveling with all different medical conditions; and also, to manage Flight Disruptions by rebooking and re-accommodating Emirates Premium cabin customers (i.e. flight delays, cancellations, technical problems). I also managed Hotel Bookings in Dubai from a UK point of sale.I also worked within the Groups Department, (bookings for 12 or more passengers): from booking the actual flights to payment collections; tickets issuing within the given deadlines; allocating seats on board every flight, requesting meals for customers with special dietary requirements and process documents for Visa applications.

My role as cabin crew member was to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. I undertook the necessary training needed to deal with security and emergency situations as well as First Aid trainingThe duties were varied. As crew member i had to attend a pre-flight briefing, during which i was assigned a working position for the upcoming flight. I was also informed of flight details, the schedule and if there were passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board. I had to carry out pre-flight duties, including checking the safety equipment, ensuring the aircraft was clean and tidy, that all meals and stock were on board.I had to inform passengers of the aircraft safety procedures and ensuring that all hand luggage was securely stored away. To check that all passengers and galleys were secure prior to take-off. Making announcements on behalf of the pilot and answering passenger questions during the flight; selling duty-free goods and advising passengers of any allowance restrictions in force at their destination; reassuring passengers in emergency situations and give first aid to passengers where necessary.

To be visible to all Crew to ensure the highest level of support was delivered, providing a dedicated and consistent service to support the daily flying operation. To be responsible for working closely with crew control to proactively monitor and coordinate the check-in operation in order to achieve the appropriate crew numbers for all flights. To understand the potential risks that threatens achieving on time performance and takes the appropriate action to minimise them. To communicate the importance of on time performance and to provide a consistent approach when dealing with late running crew in line with Company policy.  To coordinate and be responsible for all activities involved in preparing the essential flight paperwork, ensuring that all immigration requirements were met accurately and efficiently. Coordinate all flight admin documents for flying programme of the day. Work closely with the appropriate departments to ensure relevant flight and passenger specific information was correctly communicated to the crews. Forecast busy periods and make effective use of time to prepare dispatch paperwork etc. Provide crew list for pilot paperwork Distribute correctly all post flight paperwork to the relevant departments. Prioritise activities when dealing with urgent post-flight situations that required prompt action. Act as first point of call for some applicable operational requirements & redirect where necessary to the appropriate people or dept.Ensure relevant information was disseminated via appropriate communication channels & relevant Crew & personnel.