I am a results-oriented professional with a strong background in IT, technology and technical support. My experience ranges from technical support and IT system administration to digital infrastructure optimization, using tools such as Jira, Confluence, PowerShell, Splunk, OpenVPN, AWS, VMware, Veeam and Git.With a degree in Design and Applied Arts and a complementary education in Computer Engineering, I have developed a unique mix of technical and creative skills. I specialize in workflow automation, cloud infrastructure management and complex technical problem solving, always with a focus on IT efficiency and cybersecurity, not forgetting tools such as Unreal Engine, Blender and Adobe Creative Suite to create impactful visual content and optimize workflows. Over the years, I have honed my ability to manage technical support and collaborate effectively with clients, ensuring flawless project execution and high customer satisfaction.In addition to my practical technical skills, I am certified in Project Management by Google and have a keen interest in emerging technologies. My certifications in Software Engineering and Financial Markets from institutions such as IBM and Yale University further reflect my commitment to continuous learning and staying at the forefront of industry trends.Fluent in Italian and English, with intermediate skills in French and Spanish, I am ready to contribute to the growth of forward-thinking companies, bringing technological innovation and efficient solutions in dynamic and complex environments.
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Freelance 3D ArtistCgtrader Jan 2021 - Dec 2023Torino, Piemonte, Italia -
Technical Support SpecialistRed Raion Dec 2021 - Aug 2023Acireale, Sicilia, ItaliaI have gained solid experience in managing technical support and communicating with customers for the company, with the aim of solving problems quickly and efficiently. During my career, I have had the opportunity to work on different aspects of production, dealing with:- Administration and organization of company IT infrastructure, as well as archive management.- Use of ticketing programs such as Jira, Confluence, to manage and resolve company issues.- Management of company software, hardware and network, as well as access and proper functioning of company computers with particular attention to cibersecurity.- Management of customer communications to ensure timely and satisfactory solutions.- Use of Unreal Engine 4 and 5 for the production and rendering of high-quality content.- Work on Premiere Pro, After Effects and Photoshop for post-production.- Collaboration with environment artists and lighting artists through the use of Blender, Substance Painter and Unreal Engine.- Creation of promotional videos for marketing and company event announcements, taking care of both production and editing.- Creation of quality reference videos to show customers the quality levels that can be achieved. -
Tech SupportRed Raion Jun 2021 - Dec 2021 -
Video ProducerStormind Games Dec 2021 - Aug 2023Acireale, Sicilia, Italia -
Graphic DesignerHomemania Srl Mar 2021 - Jun 2021Turin, ItalyGraphic design consultant and editing photo and images, collaborating with brands such as Pantone.
Francesco Rosa Education Details
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Computer Engineering -
Design And Applied Arts -
Liceo Classico Linguistico E Coreutico "R. Settimo"78
Frequently Asked Questions about Francesco Rosa
What is Francesco Rosa's role at the current company?
Francesco Rosa's current role is IT and cybersecurity Expert | Specialized in Technical Support, System Administration and Digital Infrastructure Management | Passionate about Software Development and Innovative Technologies.
What schools did Francesco Rosa attend?
Francesco Rosa attended University Of Catania, Accademia Albertina Di Belle Arti, Accademia Di Belle Arti Di Catania, Liceo Classico Linguistico E Coreutico "r. Settimo".
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Francesco Rosa
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Francesco Rosa
Associate At Kearney | Management Consulting | Mba Sda Bocconi | Ex Stellantis | President Of Sda Bocconi Sailing ClubRome1fcagroup.com2 +441753XXXXXX
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Francesco Rosa
Milan
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