Francesco Severa Email and Phone Number
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Francesco Severa personal email
Francesco Severa is a Responsabile Account Wholesale presso Telepass at Telepass. He possess expertise in gestione portfolio, call center, servizi finanziari, costruzione di relazioni, customer retention and 8 more skills. He is proficient in English.
Telepass
View- Website:
- telepass.com
- Employees:
- 187
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Wholesale Account ManagerTelepass Nov 2022 - PresentRoma• Define and implement the wholesale strategy in line with the company’s short- and long-term goals.• Maintain and develop strong and profitable relationships with existing and potential wholesale clients, including distributors, retailers, and wholesalers.• Develop annual and quarterly sales plans, set revenue targets, and monitor progress toward achieving those targets.• Monitor market trends, competition, and emerging opportunities to optimize product offerings and market… Show more • Define and implement the wholesale strategy in line with the company’s short- and long-term goals.• Maintain and develop strong and profitable relationships with existing and potential wholesale clients, including distributors, retailers, and wholesalers.• Develop annual and quarterly sales plans, set revenue targets, and monitor progress toward achieving those targets.• Monitor market trends, competition, and emerging opportunities to optimize product offerings and market positioning.• Supervise and lead the wholesale team, ensuring appropriate training and promoting a collaborative, results-oriented work environment.• Work closely with marketing, product, and finance departments to ensure strategic and operational alignment.• Manage contract negotiations with wholesale partners, ensuring favorable terms for the company.• Monitor the department’s budget, ensuring efficient allocation of resources and cost control.• Prepare and present periodic reports on sales performance, market trends, and competitor activities to senior management. Show less -
Sales Account - Segmento BancheTelepass Feb 2021 - Nov 2023Roma, Lazio, Italia• Managing and developing the relationship with 15 Italian national banks which offer our products to their customers.• Analyze market trends to identify and implement new targeted commercial strategies in order to increase the sales volumes and the profitability of the partnerships.• Improve and speed up access to products and services by developing digital solutions.• Guaranteeing support to the affiliated partners on all issues deriving from the existing agreement • Analysis… Show more • Managing and developing the relationship with 15 Italian national banks which offer our products to their customers.• Analyze market trends to identify and implement new targeted commercial strategies in order to increase the sales volumes and the profitability of the partnerships.• Improve and speed up access to products and services by developing digital solutions.• Guaranteeing support to the affiliated partners on all issues deriving from the existing agreement • Analysis and monitoring of sales data and economic values of the entire Retail area, developing periodic reports for the sales meeting, also monitoring the budget and sales forecast with the eventual preparation of the action plan.• Collaborate with all corporate structures to maintain a high level of satisfaction of the Partner and the Final Customer by critically reporting and sharing feedback. Show less -
External Sales Agent - Merchant Acquisition American ExpressOm Group Spa Sep 2020 - Feb 2021Roma, Lazio, Italia• Independently identify opportunities and closing new deals on prospect clients• Travel within sales territory to meet prospects and customers• Conduct calls and face-to-face meetings with customers daily• Build and maintain relationships with new and repeat customers• Maintain records of all sales leads and/or customer accounts -
Lead Account SalesAmerican Express Feb 2018 - Mar 2019Brighton, Inghilterra, Regno UnitoIn addition to the Account sales responsibilities:• Being a Role model to the team and the department • Providing day to day support to leaders • Providing support for escalations • New hire training • Assisting the leader in providing coaching to team members • Supporting the senior leadership group with enquiries from the broader business• Facilitation of meetings & conference calls • Covering leader’s absence and attending… Show more In addition to the Account sales responsibilities:• Being a Role model to the team and the department • Providing day to day support to leaders • Providing support for escalations • New hire training • Assisting the leader in providing coaching to team members • Supporting the senior leadership group with enquiries from the broader business• Facilitation of meetings & conference calls • Covering leader’s absence and attending leadership meetings • Regular review of pipeline and results Show less -
Account SalesAmerican Express Aug 2014 - Feb 2018Brighton, United KingdomMain Activities and Responsibilities: • Managing a portfolio of corporate customers, answering their queries and identifying solutions through a consultative approach; • Driving growth by identifying and winning new opportunities (B2B and T&E) • Portfolio retention; • Offering financial solutions to clients in order to improve their cash flow performances • Relationship-building: liaising with other Departments to ensure Clients’ satisfaction and liaising with the sales… Show more Main Activities and Responsibilities: • Managing a portfolio of corporate customers, answering their queries and identifying solutions through a consultative approach; • Driving growth by identifying and winning new opportunities (B2B and T&E) • Portfolio retention; • Offering financial solutions to clients in order to improve their cash flow performances • Relationship-building: liaising with other Departments to ensure Clients’ satisfaction and liaising with the sales agents to ensure my sales targets and goals are met; • Strong customer focus; • Strong negotiating skills; • Team work. Show less -
Customer Care ProfessionalAmerican Express Feb 2014 - Aug 2014Brighton, United KingdomPrinciple Accountabilities• Provide world class Service to Italian Cardmembers, driving spend, loyalty and engagement, deepening the customer relationship on every call.• Handle a wide range of general and sometimes complex enquiries whilst meeting and exceeding predefined Customer Satisfaction Targets• Excellent communication skills, handling customer enquiries in a professional and courteous manner, as well as the ability to build cross-center relationships.• Evaluating… Show more Principle Accountabilities• Provide world class Service to Italian Cardmembers, driving spend, loyalty and engagement, deepening the customer relationship on every call.• Handle a wide range of general and sometimes complex enquiries whilst meeting and exceeding predefined Customer Satisfaction Targets• Excellent communication skills, handling customer enquiries in a professional and courteous manner, as well as the ability to build cross-center relationships.• Evaluating account status enquiries at point of contact by analysing information and recommending solutions to the Cardmember, • Interpret Product, Policy and Procedure information and guide customers through to resolve their enquiry as First Contact Resolution. Show less -
Customer Care ProfessionalAmerican Express Aug 2011 - Jan 2014Rome Area, ItalyPrinciple Accountabilities• Provide world class Service to Italian Cardmembers, driving spend, loyalty and engagement, deepening the customer relationship on every call.• Handle a wide range of general and sometimes complex enquiries whilst meeting and exceeding predefined Customer Satisfaction Targets• Excellent communication skills, handling customer enquiries in a professional and courteous manner, as well as the ability to build cross-center relationships.• Evaluating… Show more Principle Accountabilities• Provide world class Service to Italian Cardmembers, driving spend, loyalty and engagement, deepening the customer relationship on every call.• Handle a wide range of general and sometimes complex enquiries whilst meeting and exceeding predefined Customer Satisfaction Targets• Excellent communication skills, handling customer enquiries in a professional and courteous manner, as well as the ability to build cross-center relationships.• Evaluating account status enquiries at point of contact by analysing information and recommending solutions to the Cardmember, • Interpret Product, Policy and Procedure information and guide customers through to resolve their enquiry as First Contact Resolution. Show less
Francesco Severa Skills
Francesco Severa Education Details
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Economics
Frequently Asked Questions about Francesco Severa
What company does Francesco Severa work for?
Francesco Severa works for Telepass
What is Francesco Severa's role at the current company?
Francesco Severa's current role is Responsabile Account Wholesale presso Telepass.
What is Francesco Severa's email address?
Francesco Severa's email address is fr****@****ess.com
What schools did Francesco Severa attend?
Francesco Severa attended Università Degli Studi Di Perugia.
What skills is Francesco Severa known for?
Francesco Severa has skills like Gestione Portfolio, Call Center, Servizi Finanziari, Costruzione Di Relazioni, Customer Retention, Crm, Vendite, Management, Analisi, Gestione Delle Relazioni, Salesforce.com, Business Development.
Who are Francesco Severa's colleagues?
Francesco Severa's colleagues are Valentina Di Gennaro, Diego Tha, Gaia Sissi Botarelli, Andrea Comerio, Giuseppe Guerrisi, Rosa Morgano, Luana Salvati.
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Francesco Severa
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Francesco Severa
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