Developing the new company identity and working on alliances with strategic partners at EMEA level

Responsible to manage the business relationship with Google in EMEA

- Leading and managing the entire Sales and Ops dept inside On Line- First business contact with all On Line customers, such as Cisco Systems, HP, Microsoft, Toshiba, IBM, Canon, Plantronics, Symantec- Working closely with all internal depts including Marketing, Finance, and Legal to to ensure timely, appropriate implementation of processes to enhance sales results- Analyzing service issues and develop creative solutions to improve customer satisfaction- Building and maintaining strong business relationships with global field sales teams, and educating the field sales organization on company initiatives as they pertain to Sales Ops- Responsible for creating, implementing, and monitoring infrastructure to enhance and support operation of the sales force, including sales reporting, sales analysis, and sales force alignment- Identifying tools, processes, and technologies to enhance sales force effectiveness and productivity, and mobilize the appropriate support functions necessary for successful completion- Supervising WW budgets and pricing programs

- First business contact (Sales & Ops) in On Line Srl with Cisco Systems- Led and managed the Sales and Operations function, while supporting all Business Units worldwide- Coordinated and led all sales aspects of the activity- Led and managed a staff of 15 people. Staff responsibilities included tracking sales results versus individual objectives, maintaining and reporting sales compensation plans, annual and monthly revenue tracking and reporting, ad hoc reporting, and contract processing- Defined the dimensioning plans for every WW team- Motivated the WW team members- Performed performance review and human resources development- Collaborated in the creation of necessary training modules

Managed dimensioning and measurement of the service1999 ­ 2001 Managed agent training with scheduled coaching sessions Managed e-mail flows of microsoft.com domain (pre-sales and licensing) Performed detailed reporting about managed phonecall flows Performed qualitative and quantitative analysis of customer service

operating in the field of rubberized transport)1997 ­ 1999 Detected and managed sales opps dimensioning and measurement of the