Francesco D'Angiò Email & Phone Number

Cologne, North Rhine-Westphalia, Germany

Sales Management- Successfully built and executed customized sales campaigns, leveraging market research, customer insights, and product knowledge- Developed and implemented innovative sales strategies, incorporating a mix of traditional and digital channels, to effectively reach and engage potential customers.Identifying potential partnerships- Strategically identified and pursued potential partnerships with sports organizations, clubs, and leagues, successfully expanding the company's client base and market reach.Data Research- Conducted comprehensive data research to identify target markets and key decision-makers, Public Relations- Developed and executed effective public relations initiatives, fostering positive brand image, and enhancing the company's reputation within the sports industry.Social Media Insights- Leveraged social media insights and analytics to gain valuable customer insights, optimize marketing campaigns, and drive targeted sales efforts.SalesForce- Developed and implemented streamlined processes and protocols to collect, organize, and update customer information within the CRM, improving data integrity and accessibility.

Düsseldorf, North Rhine-Westphalia, Germany

Technical Support- Provided exceptional technical support to customers, troubleshooting and resolving their inquiries related to kitchen appliances, coffee machines, accessories, and brewing techniques.- Proactively resolved customer complaints and concerns, maintaining a high level of customer satisfaction and loyalty.Sales- Actively listened to customers' needs and preferences, identifying their unique requirements for kitchen appliances, coffee equipment and accessories.- Utilized excellent product knowledge to suggest and guide customers towards the most suitable coffee appliances based on their specific preferences, budget, and brewing habits.CRM- Utilized SalesForce effectively to manage customer interactions, ensuring accurate documentation, and providing personalized recommendations for future purchases. Back Office Duties- Provided support to colleagues in their customer service tasks by actively listening to their calls with customers, offering constructive feedback, and suggesting improvements for enhancing customer satisfaction.- Assumed the role of a manager during escalation calls, effectively handling challenging customer situations and providing guidance to colleagues on how to address similar scenarios in the future.- Played a pivotal role in optimizing team efficiency and effectiveness by advising colleagues on the key questions to ask clients, enabling them to gather comprehensive information and deliver tailored solutions.- Implemented streamlined processes and procedures to improve workflow within the customer service team, resulting in enhanced productivity and reduced response times.- Work buddy for the new employees so they could learn and ask as many work-related questions.

Maranello, Italy

Writing E-sports press releases- Created compelling E-sports press releases, effectively communicating the team's achievements, milestones, and events to the media and gaming communities, resulting in increased visibility and engagement.Planning F1 Drivers’ track and media schedule- Developed and executed comprehensive plans for F1 Drivers' track and media schedules, ensuring seamless coordination between drivers, team personnel, and media outlets, optimizing media coverage and exposure.Organizing TV interviews with broadcasters- Orchestrated TV interviews with broadcasters, maximizing media opportunities to showcase the team's drivers, achievements, and behind-the-scenes stories.Dealing F1 requests from journalists & fans- Proactively managed F1-related requests from journalists and fans, providing timely and accurate information, fostering positive relationships, and generating and storing a strong network of media contacts. Support for Ferrari Formula 1 website projects- Provided valuable support for Ferrari Formula 1 website projects, contributing to the creation of captivating content, news articles, and multimedia assets, driving website traffic and brand awareness.Support and liaison with the press during events- Acted as a liaison between the team and the press during events, ensuring efficient communication, addressing media inquiries, and facilitating media access to maximize coverage and media exposure.Accreditations for Ferrari Car Launch- Streamlined the accreditation process for Ferrari events, implementing an organized and efficient system, resulting in improved workflows and a seamless experience for accredited media professionals.

Presenting and selling products- Successfully presented and sold innovative services to a diverse client base and driving revenue growth.Negotiating business deals- Demonstrated strong negotiation skills in securing profitable business deals, leveraging product knowledge and understanding client needs to create mutually beneficial agreements. Building new business relationships - Proactively developed and nurtured new business relationships with key stakeholders, such as sports organizations, clubs, and leagues, expanding the company's market reach and fostering long-term partnerships.Maintaining good business relationshipsCultivated and maintained excellent business relationships with existing clients, providing exceptional customer service, addressing concerns, and ensuring high levels of client satisfaction and retention.Supporting clients-Provided ongoing support to clients, offering technical guidance, resolving issues, and delivering timely solutions, resulting in enhanced client loyalty and repeat business. Promoting products via Social Media- Played a pivotal role in promoting sports software products via social media platforms, developing and implementing effective marketing strategies, driving brand awareness, and generating leads.

Solingen, Germany

Nutritional Counseling- To counsel athletes on the optimal nutrition goals for their specific training regimen - Nutrition requirements for exercise training, recovery from exercise, hydration, competition, weight management and immunityCreate Nutrition Plans- to create customized nutrition plans for the athletes they work with- to provide nutritional guidance to help injured athletes Body Testing- Body Composition Analysis

Wermelskirchen, Germany

- Preparing original class materials- Preparing written and oral tests for students- Conducting private or group classes- Marking homework and tests

Remscheid, Germany

- Preparing original class materials- Preparing written and oral tests for students- Conducting private or group classes- Marking homework and tests

Huelva, Spain

Master Of Science - Ms, Sport Management

Master Of Science - Msc, Sports And Exercise Nutrition, Merit

Bachelor Of Arts - Ba, Physical Education And Spanish, Upper Second