Francesco Ergastolo Email & Phone Number

Spain

Arganda Del Rey, Community Of Madrid, Spain

Rome Area, Italy

Rome Area, Italy

Carugate, Lombardy, Italy

• Management, review and submission of the warranty claims generated by our branches towards Caterpillar. Implementation of various changes to control production and quality of claims in order to reduce the processing.
• Reduction of operational costs of warranty
• Increment on amount allowed vs. claimed by 34% vs. 2016 and 32% vs. 2017
• Increased Financial Recovery by 7% vs. 2016 and 1% vs. 2017
• Reduction of warranty claims processing times by 34% vs. 2016 and 21% vs. 2017Operational Excellence Project support, visiting all branches on northern Italy to review the service operations approach on each branch.

Reino Unido

• Drive enhancements in work in progress (WIP) through operational improvements focused on enabling customer base expansion while maintaining top service / product quality.Key Contributions:
• Cut WIP labour hours not invoiced from 500+ in May 2015 to 53 in December of the same year.
• Only branch in the company that managed to keep WIP below 100 hours for a full year.
• Increased service quality by eliminating obstacles in overall customer journey and service lifecycle.

Carabobo, Venezuela

• Provided strategic management of Customer Support Agreements (CSA) and Product Link services in addition to new Caterpillar technology implementations across nine branches.Key Contributions:
• Fueled increase of CSA contracts 23%+ and Product Link connected assets by 43%+
• Served as lecturer and representative at Cat Care Meetings for Oil & Gas and Mining industries. Conferences were attended by government officials and some of the most elite companies in Venezuela both public and private.

Aragua, Venezuela

• Drove efforts of talented team of eight Workshop Technicians and two Parts Specialists focused on controlling and scheduling fleet support operations (194+ between HGV and LGV). Ensured the appropriate use of parts in.
• Slashed vehicle breakdowns and related expenditures through establishment of preventative maintenance plans / schedules for entire fleet in alignment with OEM specifications.

Aragua, Venezuela

• Oversaw production operations with a strong focus on efficiency, quality, and safety.Key Contributions:
• Boosted production by 38% while reducing lost time by 10% through changes implementation across packing lines, utilising flow / controls charts, value stream mapping, and time investment analysis.
• Achieved workforce reductions (from 11 to seven) while maintaining productivity and surpassing goals.
• Cut raw materials stock from seven days of production to one; breaking paradigm of having to stock unnecessary amounts of raw materials to ensure production.

Aragua, Venezuela

• Secured internship within this manufacturing organisation with a focus on identifying and targeting operational areas in need of improvement.Key Contributions:
• Formulated highly effective preventive maintenance plans for machines across reception / defrosting, sausages, hams, and packaging platforms incorporating inspection / update of 60+ machines such as.
• Created IBAUs within SAP system to facilitate location of machine parts within the system, eliminating dated process encompassing parts research across different manuals from various manufacturers.
• Authored and / or updated machine identification sheets to align with requirements in the areas of voltage, frequency, phases, power, resistance, amperage, velocities, etc. Sheets included relevant SAP information such.