Francesco Frabollini Email & Phone Number

Amsterdam, Olanda Settentrionale, Paesi Bassi

- Assisting users via chats, emails and phone calls. - Onboarding new users. - Knowledge of financial markets and investing. - Reply to Apple Store and Play Store reviews. - Report feedbacks and answer users' complaints.

Amsterdam, Paesi Bassi

- Advisor to agents via chat and floor support, as a hands-on coach who proactively shares expertise and best practices to improve CSAT. - Performance week review. - Weekly Coaching session individually with agents to give feedback on their performance.- Set performance goals and ensure goals are met.- Research, develop and deliver on-going training and development (new employee training, product-specific training, etc.).

Amsterdam, Paesi Bassi

- Assisting customers through various channels (phone calls, chats, emails), ensuring customer satisfaction and providing professional customer support.- Acknowledging and resolving customer complaints. - Social Media Customer Support, responsible for responding to social channel engagements on Facebook, Twitter, Instagram. - Technical Support Representative providing answers regarding use and trouble-shooting of consumer’s devices and apps.- Keeping records of customer… Show more - Assisting customers through various channels (phone calls, chats, emails), ensuring customer satisfaction and providing professional customer support.- Acknowledging and resolving customer complaints. - Social Media Customer Support, responsible for responding to social channel engagements on Facebook, Twitter, Instagram. - Technical Support Representative providing answers regarding use and trouble-shooting of consumer’s devices and apps.- Keeping records of customer interactions, transactions, comments, and complaints.- Providing feedback on the efficiency of the customer service process. Show less

Amsterdam, Paesi Bassi

- Analysis, control and review of Nike.com refunds for returns, missing items and frauds cases, communicating with different stakeholders (TLs, others departments). - Daily Manager call-back in English and Italian

Amsterdam, Paesi Bassi

Responsible for contacting potential and former customers qualifying their level of interest, customer service dealing with client questions and information, advising customers on EF programs.

Amsterdam, Paesi Bassi

Back office operations, copywriting, welcoming guests, assist guests with check-in and check-out, tour guide.

Terni, Italia

Design, develop and update HR system, Employees’ accommodation, expenses and benefits, grievances handling, recruitment.

Terni, Italia

Telemarketing, sales or fund-raising calls, customer care, complaints handling.

Roma, Italia

Training, payroll, talent recruitment, internship tutoring, new employees' orientation and training.

Human Resources Specialist, Industrial And Organizational Psychology

2nd level University Master degree in Human Resources.

Master'S Degree, Philosophy And Ethics Of Human Relationships

Bachelor Degree, Philosophy