• Constantly targeting the perfect rental experience, maximizing sales and services opportunities for all range of clients.• Clients reception and rental agreements drafting.• Superior customer service management.• Rental agreements operations in check-in and check-out, vehicle fleet control, damages check etc. • Proposal of customized solution including ancillaries packages specifically suitable for the client. • Professional and technical presentation of vehicles as well as products and extras. • Precisely reaching sales target and customer satisfaction rating. • Crucially conscientious and serious management of customer complaints.• Daily report to Supervisor and Manager.

• Marketing consultancy.• Operations consultant on company procedures and business administration. Set up of work systems for small and medium enterprises operating in fashion garments, shoes and leather goods retailing. • Business planning for retail and wholesale companies. Support on the implementation of business plans with consultancy on daily management. • Consultancy and assistance on business management software. • Trading operations involving wholesale suppliers and fashion retailers.

• Daily operations management related to Italian market. Accountable for profit, income, and quality standards targets. • Customer portfolio management. Customer's budget planning and development of business partnership. • Writing business performance reports with weekly, monthly, quarterly and biannual frequency. • Close cooperation with Design-Style Office and factories for product's development.• Logisitic Operation control in order to guarantee agreed delivery windows. • Market control and trend research.

Oversaw executive operations for this organization operating three haute couture fashion stores under the brand ABCD in Stockholm, Malmoe, and Gothenburg, as well as export activity of luxury fashion goods. This included logistics for a 20-ton volume, staff recruitment and training, scheduling, and financial management. Handled relations with approximately 40 suppliers of the most prestigious global brands in the fashion industry, including Dior, Saint Laurent, Balenciaga, Givenchy, Fendi, and Dolce & Gabbana. Managed buying-selling campaigns, selection of the collections, and purchase planning for a yearly budget of over 6M Euros.Selected Achievements: • Strengthened the brand by adding 10 new fashion luxury brands to the existing portfolio, launching an online presence and social media strategy, and coordinating promotional events, resulting in a 40% increased customer flow and a yearly turnover increase of 16%.• Maximized profitability by reorganizing the company's headquarters and facilities, streamlining operations, and reducing unnecessary costs.• Optimized team productivity and performance by recruiting and training all administrative and logistical staff.• Expanded distribution channels by acquiring and managing relations with the international suppliers.• Improved cash flow by implementing new IT tools to handle shipping, invoices, inventory, and budgets. • Launched and managed a wholesale distribution for Scandinavian territories with a revenue growth of over 40% in three years.• Decreased shipping costs in Swedish, European, and Extra-CE territories 18% by negotiating new shipping agreements.

Managed all store and business operations, including incoming wholesale and retail shipments from suppliers and allocated goods for export between EU and NON-EU markets for this organization running high-fashion retail stores in Italy (including Milano, Pordenone, Mestre, and three stores in Rome), and exporting product to Asia. Met with suppliers to see new collections and negotiate purchasing terms, drafted order proposals and catalogues of traded goods for customers and suppliers, and collaborated with other departments to follow up on production progress to ensure on time delivery. Selected Achievements:• Improved organizational management and internal communications by implementing methods and tools to gather critical information and maintain business transaction records and office activities.• Optimized financial management and increased cash flow by handling taxes, premiums, commissions, and payments in compliance with regulatory guidelines and legal standards. • Improved team performance through recruitment, ongoing training, evaluations, and incentives. • Ensured the highest level of customer satisfaction to increase retention and referral business by addressing concerns and resolving issues quickly and efficiently. • Maximize efficiency and accuracy of accounting and management procedures by implementing new control systems and process improvements. • Consistently exceeded sales and revenue targets by developing marketing strategies and initiatives including advertisement, promotions, and special customer events.

Led all logistic operations between stores in Rome and headquarters in Northern Italy. This included managing in and outbound shipping operations, inventory control, warehouse operations, and coordinatingsales events.