My activities as CEO include:- making users and customers have an extremely positive emotional experience with products.- recruiting a great team to build the best products- leading the development of the strategy, creating products that solve real customer needs- leading the implementation of long and short term plans in accordance with its strategy- ensuring the Company is appropriately organized and staffed- ensuring that expenditures are within the authorized annual budget- assessing Company's risks and to ensure that these risks are being monitored and managed- ensuring effective internal controls and management information systems are in place - ensuring that the Company conducts its activities both lawfully and ethically - ensuring that the Company maintains social responsibility wherever it does business- communicating effectively with shareholders, employees, Government authorities, other stakeholders and the public- ensuring that the Directors are properly informed to form appropriate judgments- ensuring the integrity of all public disclosure by the Company - leading by personal example- encouraging employees to conduct their activities in accordance with Company’s standards and policies

Client service oriented consulting in the Information Technology over a wide variety of business and service sectors:- Management, organization and cost analysis of IT Services- Help Desk and Service Desk start-up- ITIL v3 best practices implementation- Support to IT projects with Functional analysis and Tests Design- Reporting design and implementation- Best practices and metrics setting- Capacity planning

Devise Test Strategy depending on project needsWrite and Execute Test Cases and Bug ReportingInteract and adapt to the Client requirementsProvide leadership to the testing teamIdentify, analyze, and respond to project risksManage changes to project scopeCommunicate status to managementReview software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks

Manager of a staff with 4 technicians and 30 consultants, both Italian and international, including setting priorities, directing daily activities, assigning resources and evaluating employees' performances and providers-) Provide second level support act as the customer's main point of contact for complete issue management (resolution and communication)-) Ensure that customers are provided responses within service level agreement threshold-) Prepare daily, weekly and monthly metrics for management reports and lead developing and implementing programs to improve the efficiency and organization -) Serve as a point of expertise and resolution for escalated customer service issues

Manager of a staff with 4 technicians and 30 consultants, including setting priorities, directing daily activities, assigning resources and evaluating employees' performances and providers-) Provide second level support act as the customer's main point of contact for complete issue management (resolution and communication)-) Prepare daily, weekly and monthly metrics for management reports and lead developing and implementing programs to improve the efficiency and organization -) Serve as a point of expertise and resolution for escalated customer service issues

Technical leader of two teams in Application Operations department, responsible to organize activities, investigate and resolve problems, and ensure that customers are provided responses within a reasonable time:-) Prepaid customers management: Top-ups and charging on rechargeable customers, Value Added Services rating-) Sales management: Dealers and agents activities, Vodafone One programAlso responsible for Capacity PlanningSPOC for Management Accounting for Accounting Closure IT Flows: agreeing activities calendar with Management Accounting and coordinating problem determination

Incident analysis with top-ups and charging on Rechargeable SIMs management and Value Added Services rating systemsDevelopment of monitoring metrics