Francesco Musmeci Email & Phone Number

Bologna, It

Customer case triage, instrumentation troubleshooting, working with field engineers to troubleshoot while onsite, collaborating with internal engineering on escalated complaints, and contribute to internal projects to improve customer documentation, knowledgebase, and technology integration Attain proficiency in Simoa Technology principles and instrumentation to provide technical in-depth instrumentation support for our customers and other internal departments Communicate issues… Show more Customer case triage, instrumentation troubleshooting, working with field engineers to troubleshoot while onsite, collaborating with internal engineering on escalated complaints, and contribute to internal projects to improve customer documentation, knowledgebase, and technology integration Attain proficiency in Simoa Technology principles and instrumentation to provide technical in-depth instrumentation support for our customers and other internal departments Communicate issues, troubleshooting steps and requests to high-profile customers.Triage and document customer inquiries and complaints in our case management systems, Salesforce and JIRA Develop and maintain positive relationships with our customers via email, calls, and meetings to resolve customer questions and complaints Coordinate with Field Service Engineers and Field Applications Scientists to support customers as needed Show less

Provide Customer support, training, post-sales activities, customer maintenance procedures, assistance to customers.

Bologna, Italia

In CellDynamics I'm part of the marketing and communication team and I create a bridge with the technological sector of the company. In particular, I’m the product specialist and the best user of the innovative devices designed and built by CellDynamics. I try and validate the new upgrades on the instrument. About my marketing duties, I deal with the analysis of competitors both from a marketing point of view and from the technologies used by other companies. I also deal with the promotion of… Show more In CellDynamics I'm part of the marketing and communication team and I create a bridge with the technological sector of the company. In particular, I’m the product specialist and the best user of the innovative devices designed and built by CellDynamics. I try and validate the new upgrades on the instrument. About my marketing duties, I deal with the analysis of competitors both from a marketing point of view and from the technologies used by other companies. I also deal with the promotion of tools through demonstrations and presentations. Show less

Dipartimento Di Chimica Industriale "Toso Montanari" Dell' Università Di Bologna

During my period as a researcher at the University of Bologna, in the Department of Industrial Chemistry, I was the owner of a research project "Studio sulla produzione dei biosurfattanti nell' ambito del progetto di ricerca "Soforos".I worked for Madel s.p.a. about the production and purification of a biosurfactant produced from yeast.

Bologna -Ismn

During my training period at the "Istituto per lo Studio dei Materiali Nanostrutturati" (I.S.M.N.) of the C.N.R. of Bologna, I learned different techniques in tissue engineering in a multicultural and multidisciplinary framework, interacting with various professionals, such as chemists, physicists, bioinformatics. I had the oppurtunity of going deeper into various cell strains and I learned the use of the scanning electron microscopy(SEM). The realization of the corneal graft, using the squid's… Show more During my training period at the "Istituto per lo Studio dei Materiali Nanostrutturati" (I.S.M.N.) of the C.N.R. of Bologna, I learned different techniques in tissue engineering in a multicultural and multidisciplinary framework, interacting with various professionals, such as chemists, physicists, bioinformatics. I had the oppurtunity of going deeper into various cell strains and I learned the use of the scanning electron microscopy(SEM). The realization of the corneal graft, using the squid's pen as a substrate for keratinocytes, was the goal of my training and it has been completed with good results. This experience has allowed me to gain knowledge in tissue engineering and in regenerative medicine. Show less

Pesaro Urbino, Italia

The internship was carried out at the laboratories of the molecular biology division of the University of Urbino with the supervision of Dr. Menotta Michele. During this experience I learned some important basic techniques of molecular biology and biochemistry, such as purification and characterization of recombinantproteins, Real-Time PCR, Western Immunoblotting, SDS-PAGE, protein extraction and recombinant DNA techniques, Two-hybrid screening. During the internship I performed an 'in vitro'… Show more The internship was carried out at the laboratories of the molecular biology division of the University of Urbino with the supervision of Dr. Menotta Michele. During this experience I learned some important basic techniques of molecular biology and biochemistry, such as purification and characterization of recombinantproteins, Real-Time PCR, Western Immunoblotting, SDS-PAGE, protein extraction and recombinant DNA techniques, Two-hybrid screening. During the internship I performed an 'in vitro' study using bacteria and yeasts to obtain a therapy for the Ataxia-Telangectasia (or Louis-bar syndrome). This excellent results has been published by the research team (PMID: 23055520). Show less

Catania, Italia

During the stage at the laboratories of the "Parco Scientifico e Tecnologico della Sicilia" I learned various DNA amplification techniques and in particular I used these techniques on the DNA sequence of the CTV (citrus tristeza virus) responsible of the citrus tristeza. I used PCR techniques and the creation of gels used in electrophoresis.

Laurea Magistrale, Biotecnologie Molecolari E Industriali, 110/110

Activities and Societies: Tesi sperimentale dal titolo: "Materiale innovativo per la medicina rigenerativa: penna di calamaro (gladio di.

Laurea In Biotecnologie, Biotechnology, 110/110 Cum Laude

Argomento tesi : Purificazione e caratterizzazione della proteina ricombinante “mini-ATM”: nuova isoforma di interesse clinico