• Extension of role’s responsibilities to Client Onboarding and Acquisition

• Collaborate with tech, product and data analysts to uncover customer and business needs• Plan and conduct user research to define opportunities through usability and empathy studies• Champion prioritization of design enhancements grounded in research and business analysis• Apply human centered design methodologies to strategically define ideal banking experiences• Contribute to elevating the standards of internal design systems and best practices• Create and facilitate design led workshops to build alignment across partners and teams• Lead successful teams through mentoring, coaching and career development plans

• Plan and coordinate monthly events and work-sessions featuring Service Design experts • Facilitate community engagement through connection building and content sharing• Build a liaison between SDN Global and chapter–attending conference calls• Maintain chapter through operational tasks, including budgeting and accounts management

• Lead project teams to achieve the highest performance, managing timelines and team harmony• Set quality standards, understanding client’s goals, business requirements and constraints• Lead and contribute to develop insights, define opportunity areas, and envision concepts• Lead and contribute to create user feedback loops through build, test & learn cycles• Lead and contribute to prioritize MVP features and create strategic product roadmaps• Develop Service Design tools and capabilities for team adoption and business development• Manage direct reports and mentor junior colleagues, providing support for their growth

• Plan and conduct research, including workshops, user interviews and usability testing• Drive the synthesis of research findings and communicate them to shape decisions• Articulate service experiences through storyboards, journey maps and service blueprints• Plan and conduct user requirements analysis, task analysis and conceptual modeling• Produce personas, flowcharts, wireframes, prototypes and design documentation• Design user interfaces, interactions and information architecture using iterative techniques• Mentor junior designers and participate as a contributor to an interdisciplinary team

• Translate campaigns, brand activations and event communication into digital experiences• Design user flows, wireframes and prototypes for websites, splash pages and microsites• Adapt brand guidelines, campaign key visuals and marketing strategies to digital channels• Deliver detailed documentation of responsive design components to developers

• Design wireframes, user flows, interactions and UI specifications for the company website• Overlook web development to ensure the correct implementation of the design• Define templates, typography, colors and imagery style to support the brand identity• Create style guides ensuring a consistent design language across printed and digital material• Design presentations to communicate design and marketing proposals to brand-partners• Evaluate emerging technologies to provide perspective for adoption in design proposals

• Align school operations across China, Russia and Indonesia through workshop facilitation• Produce service blueprints, task analysis and user journeys to identify opportunities for automation• Design digital tools for academic data collection and school administration• Utilize brand visual guidelines to design components libraries for digital products• Overlook design implementation working with the tech team through iterative techniques• Design digital tools to facilitate prospect customers data collection and outreach

• Tutor students on the application of Service Design tools, from research to prototyping• Analyze case studies through reverse engineering techniques to envision new solutions• Facilitate workshops about scenario framing, journey mapping and personas generation• Introduce techniques for research data visualization and design strategy communication• Facilitate debate on Service Design thinking, project development and client consultancy

• Lead Service Design projects, from discovery to product and service delivery• Plan and facilitate research and workshops to align on strategy and uncover opportunities• Design low to high-fidelity prototypes and product specs for B2C/B2B digital experiences• Establish a Service Design studio practice through work sessions and business development

• Participate in research planning and facilitation through interviews and survey studies• Design current and future state service blueprints and customer journey maps• Design low to high-fidelity prototypes and product specs for B2C/B2B digital experiences• Work closely with developers to ensure feasibility and correct implementation of designs

• Design key visuals for creative events and music festivals• Create printed and digital marketing material• Adapt graphic designs for different event venues

• Assist production team with desktop research, trend analysis and concept developing• Design presentations and research data visualization for conferences• Identify media partners and speakers for events