Francesco Rossella Email & Phone Number

Milan, It

Milan, It

Milano, Lombardia, Italia

Responsible for business development for the Italy North-West area for one of the main software providers and revenue consultant in the Italian hospitality industry (CRS, Booking Engine, Channel Manager, Rate Shopper, Business Intelligence, Pay-per-Click campaigns, revenue management consulting).Main responsibilities:- Drafting the commercial strategy of business development in the assigned territory (Lombardia, Piedmont and Val d'Aosta)- Identifying the main targets and stakeholders (mainly 4 and 5 star-hotels and luxury residences)- Contacting prospects through cold calling, email, Linkedin and networking events- Managing the deal in every phase of the sales cycle (from the first contact through negotiation to the contract signature)- Managing the portfolio of existing clients in the assigned territory being responsible for contract renewals and product upsellings- Organizing frequent business trips and face-to-face meetings with prospects and existing customers to present them the company products- Participation in the main national trade shows to represent the company and increase its brand awareness

Milano, Lombardia, Italia

Managing a portfolio of 400+ franchisees for one of the biggest restaurant chains worldwide for the Italian and Spanish markets.Main responsibilities:- Helping clients increase their profits and margins through ad-hoc price recommendations provided by the company's tools, using market researches and the most advanced revenue management techniques.- Consulting, training and support to franchisees in the usage of the company tools (portal of price recommendations)- Ownership of the communication to franchisees- Participation to the definition of the strategies for the different pricing rounds- Preparation of analysis and reports for the client management when required

Milano, Lombardia, Italy

Owner of a portfolio of some 200 lodging properties (mainly 3-4 star hotels and apartments) in Florence, for the world biggest travel website.Main responsibilities:- Reach quarterly production and revenue targets making sure the assigned properties have a competitive and attractive offer to Expedia's fast-growing global customer base- Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners- Secure seasonal deals, marketing campaigns and promotions to support the brands’ merchandising efforts.- Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of unique market insights, revenue management tools and marketing opportunities- Educate partners to proactively use self-service tools in Expedia's extranet - Perform frequent business reviews with hoteliers (both in person and virtual) to ensure common goals are met

Milano, Lombardia, Italia

Managing an assigned portfolio of some 200 lodging properties in Venice (hotels, hostels and B&Bs) for the world biggest travel website.Main responsibilities:- Ensure that hotels’ products (content, rates and availability) are consistently optimized on the Expedia websites to maximize customer conversion- Optimize content and rate/availability competitiveness to have an attractive product for Expedia travelers- Negotiate additional inventory in high demand periods

London, United Kingdom

Member of the Account Management team for one of the world leading hotel comparison websites. Managing the relations with a portfolio of some 500 lodging properties (hotels, hostels and B&B) in Spain and UK.Main responsibilities:- Help hotels maximize their direct booking conversion by ensuring their direct rates are competitive and content is optimised- Monitor commercial success of existing partners on the network and continually work to strengthen the partnership- Set up new properties both in the extranet and in the live website- Assist Finance department with credit collection and invoice check

Londra, Regno Unito

Responsible for the commercial relations with a portfolio of some 400 hotels for the European and African markets for one of the industry leading travel technology providers.Main responsibilities:- Make sure most of the clients renew their yearly subscription with RateTiger products- Keep them informed about the vast array of products and identify upgrade opportunities- Upsell new products to existing clients to increase the value of their account- Define marketing strategies to promote company products

Cracow, Lesser Poland District, Poland

Responsible for a portfolio of some 400 hotels in France, Spain and Belgium for one of the industry leading travel technology providers (RateTiger brand) Main responsibilities:- Improve the adoption and usage of the company’s products and ensure revenue growth targets by providing excellent support to hotel clients- Set up new accounts and train hoteliers for an efficient product usage- Proactively call customers to help them get the most from their RateTiger products- Create and maintain win-win relationships with customers by conducting quarterly account reviews both in person and virtual

Cracow, Lesser Poland District, Poland

Travel agent for easyJet airline.Main responsibilities:- Provide high-level assistance to French travelers by phone and e-mail, ensuring all quality standards are met- Answer customers inbound calls and assist them with everything related to their flight reservation (queries, product upsell, itinerary changes, complaints...)

Madrid

Leading the Communication department for a Spanish NGO promoting projects of sustainable development in less favoured areas of Latin America and Africa.Main responsibilities:- Define and implement the communication strategy of the foundation- Organize charitable dinners and other fundraising events- Update the foundation website and its profile on social networks- Maintain relations with sponsors and donors and acquire new ones- Promote all the activities of the NGO before the media and various institutions

Madrid

Internship in the International Cooperation area of the NGDO "Fundeso-Fundación Desarrollo Sostenido".Main responsibilities: -Formulate and monitor projects of sustainable development and overseeing their financial aspect- Support the organization of charitable dinners-Translate official documents to and from English, French and Spanish

Istanbul, Turchia

English teaching and help to mentally disabled children in a Turkish school, together with professional Turkish teachers and other foreign interns. Help to professional staff in carrying out administrative duties as well as in the research of sponsors and partners.

Master'S Degree, International Economics, Politics And Institutions, 110 Cum Laude/110

Activities and Societies: Active member of the international student association “ESN-Erasmus Student Network”, Pavia local committee..

Post-Graduate Degree, International Relations And Protection Of Human Rights, 93/100

Activities and Societies: March 2010: participation in “Rome Model United Nations”, Rome, simulation of a general assembly of United.

Erasmus Programme, Political Science

Five courses taken and succesfully passed in Spanish language; preparation of the bachelor dissertation on Spain joining the EEC.

Bachelor'S Degree, Political Science, 110 Cum Laude/110

Activities and Societies: Journalist for the student newspaper "Inchiostro".Final project: defending the thesis "Spain joining the EEC".