Francesco Scala Email & Phone Number

Milano

Milan Area, Italy

Responsible for providing quality and efficient customer service through the daily management of a team of Advocates to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Key Job Responsabilities:• Managing the day to day operations of the team, ensuring that work is performed in a timely manner, there are no back logs and customers are responded to promptly.• Managing process changes and projects that will enable the… Show more Responsible for providing quality and efficient customer service through the daily management of a team of Advocates to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Key Job Responsabilities:• Managing the day to day operations of the team, ensuring that work is performed in a timely manner, there are no back logs and customers are responded to promptly.• Managing process changes and projects that will enable the Customer Service and Operations team to meet their strategic objectives.• Producing workload and performance reporting for the team and providing feedback, coaching and regular reviews.• Minimising costs by identifying failures and developing improvements to the service.• Reporting weekly to the SM all needs, issues of the customer in order to define the necessary actions to satisfy the customers.• Communicating customer feedback to technical and marketing teams in order to develop processes for better serving customers.• Maintaining weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.• Liaising with warehouse and logistics to ensure all orders are 100% delivered within the agreed timeline.• Assisting finance department with customers on security checks.• Demandware Software Platform use for order tracking and customer relationship management.• Supporting in translations in customer facing communication.• Developing training manuals and organizing new employee training sessions. Show less

Milan Area, Italy

Responsible for all the commercial activities of the brand.Key Job Responsabilities:• Providing and supporting an accurate customer service in terms of order management, shipment and communication with international customers and all the internal division.• Maintain customer database by inputting customer profile and updates.• Daily interaction with customers processing their inquiries and requests related to company products.• Supervising preparation of… Show more Responsible for all the commercial activities of the brand.Key Job Responsabilities:• Providing and supporting an accurate customer service in terms of order management, shipment and communication with international customers and all the internal division.• Maintain customer database by inputting customer profile and updates.• Daily interaction with customers processing their inquiries and requests related to company products.• Supervising preparation of deliveries.• Dealing with customer credits and replacement of goods under guarantee.• Managing product shipping, assessing best method of transportation and freight charge allocation.• Relations between headquarters and regional offices.• Summarising turnover and sales data and preparing management information reports.• Shipping advice to customers.• Coordination and mailing of documents.• Returned goods management.• Executing excellent post sales to customers.• Attending sales appointments and providing support in sending out images, line selections, reports.• Overseeing all the retail activities of the mono-brand boutique in Milan. Show less

Milan Area, Italy

Responsible for all the commercial activities of the brand.Key Job Responsabilities:• Receiving and dealing with customer's orders in a certain geographical area.• Solicit orders from new and prospective customers.• Listen to customer concerns.• Provide samples, catalogs, and illustrations of the company's product line.• Handle product inquiries of clients.• Address product-related issues.• Develop efficient marketing and advertising strategies to… Show more Responsible for all the commercial activities of the brand.Key Job Responsabilities:• Receiving and dealing with customer's orders in a certain geographical area.• Solicit orders from new and prospective customers.• Listen to customer concerns.• Provide samples, catalogs, and illustrations of the company's product line.• Handle product inquiries of clients.• Address product-related issues.• Develop efficient marketing and advertising strategies to increase sales. • Survey, analyze and prepare proposals for new prospects and old clients.• Manage and issue debit/credit note. Show less

Milan Area, Italy

Carrying out the following functions:• Preparation of recruitment lists and job postings.• Entering of new hire information in the human resource system database.• Ensuring that human resource files and records are maintained in accordance with legal requirements and company policies and procedures.• Processing of employment verification forms.• Receiving and screening of visitors and telephone calls.• Coordination with sales department.

Milan Area, Italy

Conduction of both quantitative and qualitative services with businesses and consumers.

Liverpool, United Kingdom

Responsible for passenger safety and trained to deal with security and emergency situations.

Degree In Oriental Languages And Civilizations, Foreign Languages, 110/110 Cum Laude

University Degree, with honours, at Università degli Studi di Napoli L’Orientale, Napoli, Italy. Bachelor in Languages – Oriental.

Master’S Degree In English Language For Marketing And Export Trade, Marketing & Export Trade

Subjects: Business English, International Marketing, International Law, International Economics & Business.

High School Diploma, Humanities