Frances C. Email & Phone Number

United States

Seattle, Washington, US

New York, NY, US

HR Saas Sales

New York, NY, US

• Licensed Mortgage Loan Originator focused on delivering the right solution to meet the customer’s homeownership goals while following guidelines & regulations. Responsible for building trust and rapport for the.
• Served as a liaison between customers, coordinators, closers, and third party organizations to ensure files move forward in a timely manner.
• Mentored, trained & coached Associate Home Advisors (AHA’s) on mortgage knowledge, selling skills, pipeline management, and customer interactions. Identify areas of opportunity that resulted in a 97% increase in total.
• Developed creative ways to improve team/pod efficiency while fostering a culture of support and competition
• Built trust and relationships with internal teams by collaborating and communicating effectively.
• Demonstrated enhanced emotional intelligence when working with customers and cross-functional teammates to find solutions and keep files on track to close resulting in the highest Lock-to-Fund conversion rate on the.

New York, NY, US

New York, NY, US

San Francisco, CA, US

• Worked directly with local businesses to help them grow their business and achieve their goals through Yelp’s advertising program. Based upon their goals I consulted, educated, strategized and recommend a solution that.
• Responsible for maintaining a pipeline of 130+ accounts and a minimum of 80 dials a day. As well as closing in short sales cycle - optimizing each account interaction.

Plano, TX, US

• Responsible for prospecting for large strategic corporate accounts that were later added into my portfolio.
• Served as the primary contact for developing long-term customer relationships and negotiating, securing, and activating program purchase commitments at established price levels.
• Used my business acumen to identify unique solutions from the FedEx Office (FXO) suite of products and services that matched the customers' business objectives, needs and requirements.
• Researched accounts, identified key players and generated interest.

Dallas, TX, US

• Recruited, hired and trained staff.
• Accountable for execution of sales, service, kpi’s and customer experience initiatives in store.
• Supervised store personnel to meet & exceed assigned goals for the customer experience and reputation, sales and service, revenue and productivity of the store.
• Developed and executed individual development plans for store personnel.
• Store Operations, Staffing and Scheduling
• Merchandised and Audited Inventory

New York City, New York, US

• Promoted to manager position from Industry Hire to recruit, train and supervise 20+ staff including Assistant Manager, sales, cashier, visual and stock.
• Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance.
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customersSelected Contributions:
• Rookie of The Year in 2007
• Top profit dollar & percentage in 2007, 2008, and 2009

• Advanced to increasingly responsible positions that allowed me to drive sales, exceed goals, create exceptional in-store customer experiences, follow company directives, train & develop staff, comply with opening &.