Fran Macdonald Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Developing synergistic relationships with businesses, entrepreneurs and community organizations to bring profitable and sustainable farming solutions to communities anywhere and everywhere.Creating opportunities to share the innovative technology Growcer offers to grow fresh, hyper-local produce year-round.

Spencerville, Ontario, Canada

- Providing administrative services to local mobile welding and fabrication business.- Bookkeeping services; invoicing, expense tracking, records management.- Maintaining client databases and office filing systems. - Maintaining service calendar and scheduling appointments.- Client communication, bid document reviews, and proposal document preparation.

Almonte, Ontario, Canada

- Customer service and product knowledge expert, serving both retail customers and venue clients. Operating both greenhouse and gift shop while preparing property, aiding and communicating with vendors for weekly events including weddings, anniversaries and outdoor markets.- Greenhouse operations including scheduling, seeding, transplant, plant care. - Knowledge and application of Integrated Pest Management systems and organic fertilizers.- Managed inventory, merchandising and quality control to maintain an elevated customer experience.- Created marketing material to support the retail and venue operations; including social media content, email marketing material, and AutoCAD documents for client and vendor reference.- Managed landscape and garden maintenance schedules and projects.- Produced the Northern Roots Native plant line; created and organized the production and maintenance schedule, plus POS material for 80+ species of indigenous plants.

Ottawa, Ontario, Canada

- Completed the Horticultural Industries Program at Algonquin College. Pursuing my diploma, graduating winter 2022. - Particular interest in native plant species, permaculture, and sustainable urban food production and local food security.

Ottawa, Canada Area

- Managed, maintained and expanded the Eastern Ottawa and region territory key accounts. Representing a variety of CPG brands under the Dare Foods Ltd. umbrella.- Identified new opportunities and coordinated with multiple departments to maintain and expand shelf presence. Ensured all promotional materials maintained through product launch, marketing campaigns and seasonal promotions.- Developed strong relationships with clients and internal departments to prepare sales reports, identify opportunities and increase brand awareness.

Ottawa, Ontario, Canada

- Served two locations within the Kardish umbrella, specializing in low performance solutions.- Assigned to locations facing sales and staffing challenges; recruited, trained and coached staff to improve customer service and decrease staff turnover.- Implemented sales goals and customer service targets in conjunction with corporate targets. Managed staffing, sales training, inventory and shrinkage targets to increase gross profit margin and overall profitability.

Ottawa, Canada Area

- Managed the operations of one location, with six direct reports; additionally supervised the management of two locations with two direct store manager reports and ten to twelve indirect reports, dependent on seasonal sales requirements.- Responsible for daily operations, overall profitability, gross margin gains, loss prevention, and the development and monitoring of sales goals and key performance indicators.- Developed and maintained merchandising protocols, category management and seasonal forecasting.- Provided outstanding customer experience though recruitment, training and coaching across all locations to drive sales and secure customer loyalty in a specialty retail environment requiring on-going education and development to meet and exceed customer expectations in an industry driven by product knowledge and solution based sales techniques.

Ottawa, On

- Ensured consistent level of customer service was provided at all times and offered shift leadership. - Provided general and product knowledge training to all new and existing staff. - Managed stock replenishment and ensured store cleanliness standards were always met.- Placed orders according to purchasing and receiving policies, budgets and deadlines. - Aided in the development and implementation of marketing campaigns and in-store promotions.

Kemptville, Ontario, Canada

- Completed automotive maintenance and repairs. - Completed the Ontario Youth Apprenticeship Program (OYAP).

Certification, Horticultural Industries, 3.99

Automotive Service Technician, Automotive, 3.63

Activities and Societies: Ontario Youth Apprenticeship Program (OYAP)