Frances Marsh Email & Phone Number

• Coordinate and engage in various communication activities with class participants, including class overview and registration, payments, hospitality resources, general participation information, thank you letters, and.
• Enter accurate, double checked, information in various systems such as CVent, ProctorU, and the LMS
• Utilize LCE's CRM software to ensure appropriate documentation and format of all participant contacts
• Order, prepare and stock various class materials, departmental correspondence, supplies, deliveries, catering materials, and other items and information as directed
• Manage all class delivery logistics for public and private classes
• Distribute, compile and analyze class evaluation sheets at the end of each class via evaluation database; provide detailed reports on class and facilitator evaluation feedback; coordinate quarterly evaluation review.

North Charleston, SC

• Member of the 2016 opening team
• Oversee all BT accounts For North Charleston and Charleston Marriott
• Prospect local and national accounts
• Negotiate rates that benefit both client and hotel needs
• Administered and build social media presence
• Established business traveler base from opening to $500k+ in 7 months

Charleston, South Carolina Area

• Manage and prospect current and new accounts
• Build and maintain relationships with current and new clients
• Update daily tracking
• Manage and build social media presence
• Generate business meetings and events
• Communicate accurate information on in-house groups to help hotel associates service their needs most completely

• Produce all marketing material for the Recreation Department including 44 page yearly brochure
• Build and maintain Recreation Department website
• Update various marketing websites such as InTown.com, Constant Contact
• Create and update various league logos
• Aide in planning, marketing, and execution of all special events
• Assist co-workers in any other task that they need help with

• Assist in planning, implementing, supervising and evaluating all aquatics activities.
• Develop and implement new programs.
• Train, scheduled and supervise 20 employees.
• Coordinate special events, classes and programs.
• Develop promotional materials including programs, brochures and flyers.

Charleston, South Carolina Area

• Processed guest reservations and registrations accurately and efficiently
• Resolved guest problems and issues
• Enter guest data into computer system
• Directed calls for multiple phone lines