My name is Frances Baldwin, an agile healthcare leader, consultant, and writer aiming to transform healthcare. Firm believer in creating exceptional experiences every day for patients, clinicians, leaders, and organizations. 20 years of executive experience in community and academic healthcare settings.Consulting Director responsible for project management in Surgical & Patient Care ServicesSurgical Services Executive responsible for 12+ departments across multiple specialties.I'm at my best tackling difficult challenges & delighting customers. Examples include:Leading complex projects designed to provide organizations with strong savings opportunitiesCreating, writing, & editing a monthly newsletter while managing changes and stakeholders.Crafting & delivering effective messaging to multiple audiences clarifying complex processes.Developing a film showcasing departments & obtaining funding for new Operating Rooms.Speaking to national audiences on quality & agile performance in surgical services.Planning & designing new hospital spaces under a tight timeline/budget while managing completing agendas and multiple stakeholders.Creating a new department from scratch including equipment, supplies, staffing, workflow, and quality/safety measures all within a tight timeline.Working collaboratively developing a creative solution to a complex problem identified as a best practice by a national accreditation body.Successfully negotiating a complex multi-million-dollar budget ensuring providers, clinicians, and patients have the best technology.Completing multiple regulatory surveys, each requiring different approaches to ensure requirements are met and communicated effectively.Engaging stakeholders from multiple levels in a complex patient safety initiative ensuring high quality safe care.