Frances Gates Email & Phone Number

Melbourne, Victoria, Australia

Sydney, Australia

Sydney, Australia

Support the transition project relating to the consolidation of the Toyota Australia Sales & Marketing operation from Sydney to Melbourne.Facilitate the capture of tangible knowledge of all Sydney-based employees into the Promapp system.Work with Divisional Senior Management to support the transition of new staff into the businessSupport Supplier transition activity

Sydney, Australia

• Support vehicle new model, minor change, facelift and technical changes with accessory marketing support;• Website; including 360 degree Accessory configurators and web galleries• Working with Product Development on accessory features and benefits, CAD and sample delivery• Working with agencies to brief and prepare required assets• Brochure integration with National Brand teams• Work with National Brand Team and agencies to input into the direction and design of the accessory spreads• Attendance at photo shoots as required• Create accessory Ad-Builder assets for dealer local area marketing• Strategy development• Plan and develop marketing strategies to support NPAD goals, including developing KPIs and ROI• Undertake nemawashi with key stakeholders and present to and gain final approval from NPAD Divisional Manager• Work with Brand and Legal to ensure adherence to compliance, including management of the ProofHQ process• Regional and Dealer Relationship management• Develop presentations and personally present on upcoming marketing activity at Parts & Service Dealer Sub Committee, Regional Conferences and Dealer Working groups• Project and Time management • Maintain project timelines for marketing projects and ensure timely delivery and launch.• Update Senior Management and Division at weekly stand up on activity progress• Relationship management with key Agencies and Stakeholders • Budget Management• Responsible for maintaining the Accessories Marketing budget, including agency estimation process and updating the budget control file

Sydney Area, Australia

• Strategy development• Plan and develop marketing strategies to support Parts, Accessories & Service goals, including developing KPIs and ROI• Undertake nemawashi with key stakeholders and present to and gain final approval from NPAD Divisional Manager• Production and implementation of campaigns, assets and tactical campaigns from strategy development through implementation to PDCA• Including Toyota Service Advantage (TSA), Post TSA, T-Shop and Service Parts• Accessories support – “Tales to Tell” Live a Genuine Life campaign, Kluger 360 degree Configurator• Attendance at photo and video shoots as required• Work with Brand and Legal to ensure adherence to compliance, including management of the Valid process• Regional and Dealer Relationship management• Develop presentations and personally present on upcoming marketing activity at Parts & Service Dealer Sub Committee, Regional Conferences and Dealer Working groups• Project and Time management • Maintain project timelines for marketing and ensure timely delivery and launch.• Relationship management with key Agencies and Stakeholders • Budget Management• Responsible for maintaining the Service Marketing budget, including agency estimation process and updating the budget control file

Sydney Area, Australia

• Management of Reporting and Strategy Team• Manage and allocate the workload of 3 x L5 and 1 x L6 staff members• Oversee Business Planning activity, including:• Budget planning• Long Term Business Plan• Mid Term Business Plan• Ascendancy• Business Analysis• Undertake business analysis activities as required to support sales strategies and targets• Ensure reporting is maintained and updated, including;• Regional and Dealer Targets• UIO and Sales Reporting, including Parts, Service and Accessories KPIs• Toyota Service Advantage Retention Reporting and Analysis. • Management of DSR environment• Business Reform Reporting and Dealer Rebates• TMC Reporting, including Monthly TMCA Accessory Report and C&A Royalty Report• Conduct specific research and analysis as required to support strategy, market share and long term business planning• Provide and encourage Kaizen on all reporting and strategy activities

Sydney, Australia

• Parts and Service Excellence Program• Business Analysis• Toyota Service Advantage Retention Reporting and Analysis. • Support National Service Division with Service Reporting and Analysis, including the creation of the Service Suite in the lead up to more advanced TIPs reporting. • Management of Dealer Sales Reporting (DSR) environment• Business Reform Reporting • Conduct specific research and analysis as required to support strategy, market share and long term business planning• Development and Kaizen of reporting methods using Hyperion, Qlikview, Oracle and MS Access• Dealer visits to support Excellence and Service Market Share Action Learning Team• Distributor Reporting, including Monthly TMCA Accessory Report and C&A Royalty Report• Support Taipan project

Sydney, Australia

• Administration and coordination of Toyota Institute Australia training workshops including Toyota Way for Sales & Marketing and Certificate IV in Business (Frontline Management). Coordinate attendees, trainers, venue, catering, materials and other associated items.• Support Franchise Development on various projects including preparation and coordination of National Dealer Council Meetings, maintaining the display KPI Wall in Franchise Development and other support to the Regional Operations & Administration Manager as required.• Coordinate and launch online exams for Dealer Network.• Website development and communication of training information to the Dealer Network• Coordinate and produce the bi-monthly training booklet for the dealer network.• Coordinate marketing initiatives by regularly evaluating methods, identifying gaps and putting solutions in place for continued improvement.• Systems Management – Pathlore LMS – user accounts, database management and implement and modify changes to the database as required.• Training Report creation using Hyperion.• Point of contact for the Dealer Network in regards to all training queries and conduct user training for e-learning courses.• Coordinate and implement the Toyota Institute Australia Professional Development training calendar.

Sydney Area, Australia

• Secretarial and administrative support for national catering team and management including reporting, stationery orders, record keeping, diary management, travel, etc• Update Catering intranet site, including weekly menus and broadcasts nationally.• Set up and update POS system to ensure system works to full potential and enhances business efficiencies.• Ensure smooth flow of internal and external communication from the catering department.• Reconcile and handle cash daily takings.• Prepare banking, floats and petty cash reconciliation.• Raise and enter national supplier invoices on SAP, reconcile all Corporate Card statements and assist with reporting and recharging• Assist Events Coordinator with the preparation of function documentation and provide back up in their absence

Sydney Area, Australia

• Analysis and report creation for the Manager, Overseas Sourced Parts• Monitor and report on overseas receiving for shipping and airfreight• Liaise with the PDC's, Personal Customs and the Customs and Shipping Analyst to ensure receiving is kept up to date.• End of month reporting and analysis• Undertake other tasks as required in support of Management• Relief for other analysts when required such as Part number monitoring, critical parts warning inquiry, new model parts, and creation of daily management reports

Sydney Area, Australia

• Participation as a project team member on planned Information Technology projects.• Monitor project progress, expenditure and the completion of project deliverables• Preparation of business justifications for proposed and active projects• Liaise with and coordinate external consultants to ensure the smooth running of projects undertaken. • Communicate and liaise with key personnel (both internal and external), develop good working relationships and adopt a pro-active role with respect to user interaction• Business analysis between IT and business units as required.• Preparation of procedural documentation• Prepare and report on capital expenditure for all IT labour on a monthly basis.

Sydney Area, Australia

• Create, schedule and maintain project plans on behalf of project teams.• Liaise with project teams and technical analysts to assist with successfully delivering planned projects within the IT Production environment• Support and coordination for IT hardware upgrades and relocations.• Maintain supplier relationships in regards to software and software licensing purchases.• Deliver software and licensing services to internal customers• Manage volume licensing contracts and software budget

Sydney Area, Australia

Administrative support to the Sales team.

London, United Kingdom

Worked as part of team at Amoco Oil Company (now BP).Supported a team of Engineers with presentations work, updating maps and general administrative duties as required.

London, United Kingdom

Administrative and clerical support

North Sydney, Australia

Picture Researcher for New Woman and Family Circle magazines.I received this opportunity after sending out my CV to over 100 magazines post University graduation.Worked as a member of the art department reporting to the Art Director.My role was responsible for sourcing all editorial images not photographed by the magazines.I was responsible for a managing a budget and coordination of all incoming/outgoing transparencies to the office.

Graduate Certificate In Business, Event Management

Achieved a Graduate Certificate in Event Management

Bachelor Of Arts In Communications, Communication And Media Studies

Activities and Societies: Photojournalism Achieved a Bachelor of Communications in Media Studies