Frances Hawkins is a Operations Manager at Illustrated Live (Katie Chappell Live Illustration). Colleagues describe her as "Frances is the safe pair of organised hands that every company needs. Calm, pragmatic, and diligent she constantly strives to make to make life easier for those around her, enabling the team to get on with what they need to. Whether it be supporting on HR, Finance or Operations projects, Frances always adds value to whatever task she is given, meticulously planning what is needed, following up without having to be asked to do so and delivering first class outcomes for teams and clients. She is a fantastic listener, kind and empathetic and puts everyone at ease who works around her. Constantly learning and embracing new challenges her positive attitude and straight talking nature gives confidence that whatever you need she will have it covered." and "Everyone team needs a Frances. Diligent, organised and caring, you can rely on Frances to deliver every time and to approach any job with a positive attitude. Frances joined us having never had an ‘office’ job as our Studio Coordinator nearly 5 years ago. She picked everything up super quickly and immediately became invaluable. Her support, calm demeanour and practical head was instrumental in helping us to navigate the pandemic and getting us through that crisis. In her subsequent role as Operations Coordinator, Frances contributed to most aspects of the business - finance, HR, operations, project delivery and sales. From building our company handbook to implementing our GDPR policy, managing invoices to organising company events, Frances can support it all. One of the things I love about Frances is her desire to learn and continue to develop herself. She takes feedback really well and will always deal with any difficult situation with maturity, self awareness and excellent communication. You always know where you stand which I like a lot. She is also excellent at Karaoke, has a wicked sense of humour and incredibly fun to work with. Hire her immediately!"