Frances Lamptey Email & Phone Number

Accra, Greater Accra Region, Ghana

▫️Improved student emotional and social stability by monitoring and addressing their needs through evidence-based interventions and daily consultation resulting in a 25% increase in overall student engagement.▫️Increased work completion and on-task behavior by designing and monitoring functional behavioral assessments and behavioral intervention plans, which led to a 30% improvement in task completion rate.▫️Enhanced students' self-monitoring and behavior regulation by implementing tailored behavioral intervention strategies, resulting in a 25% improvement in self-regulation skills and a 35% increase in positive peer interactions.▫️Ensured compliance and accuracy by keeping detailed student records, including special education reports, confidential records, achieving a 98% compliance with state and federal requirements.▫️Improved behavioral data collection and analysis by consistently updating and managing student records related to behavior and interventions, leading to a 40% improvement in data accuracy.

Ghana

Greater Accra Region, Ghana

Greater Accra Region, Ghana

Accra, Greater Accra Region, Ghana

▫️Achieved high customer satisfaction of 85+ by engaging with customers via telephone or in-person to provide information about products or services, take and fulfill orders, cancel accounts, or obtain details of complaints.▫️Improved call resolution rates by managing customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.

Accra, Greater Accra Region, Ghana

▫️Improved talent acquisition by recruiting and selecting job candidates through screening, interviewing, and notifying existing staff of internal opportunities while maintaining personnel records.▫️Filled open positions efficiently by participating in the recruiting process, including posting job openings, reviewing resumes, and assisting with both on-site and phone interviews.▫️Enhanced 95+ candidate assessment by researching and designing behavior-based interviews to facilitate productive conversations and evaluate the best fit for vacant roles.▫️Increased the effectiveness of interviews to 80% by implementing behavior-based techniques to better identify suitable candidates for the organization's needs.